Once your parcel is packaged and ready to go just print your label and attach it to the outside of your parcel. Don’t forget that you must package it in a box without outer shrink wrap or you risk a surcharge from UPS. If you need any help knowing how to protect your parcel, give our packaging guidelines a look.
While you’re printing one label why not print 2? You can pop the other inside the box so that if the other falls off the courier can still see where it needs to go.
Collection times are between 8am and 6.30pm so be sure to arrange your collection when you are available at the address between these times. The window may be extended during peak periods such as Christmas – as you can imagine there will be thousands more parcels sent every single day.
There are plenty of UPS Access Point™ locations so simply take your parcel to one that's easy for you (usually a petrol station or newsagent). The UPS Access Point™ to drop off at are usually in locations with extended opening times but if you drop it off early, it can get delivered even faster!
To keep your parcel (and you!) protected, UPS will only collect your boxed items directly from a person at your address, they will not collect it from outside your home – it’s better to be safe than sorry!
The maximum parcel length permitted is 170cm, the maximum weight is 30kg and the maximum girth is 280cm (calculated as girth=length + (2 x height) + (2 x depth)). The UPS courier could refuse to collect any oversized or overweight parcels, or, if they do, they may be liable to surcharges and we certainly wouldn’t want that!
When your parcel arrives at the sorting depot it will be re-weighed and measured to confirm the size and weight are what was stated on booking. Any discrepancies could incur a surcharge so please ensure you have inputted the dimensions accurately. If you haven’t got anything to measure your parcel with then take a look at our guide but remember…. if in doubt it’s best to be generous with your estimations!
Prohibited items, such as animals, furs and drugs are not permitted to be sent by any courier you book with through My Parcel delivery. Other items can be sent but are not eligible for compensation cover. These restricted items include car parts, glass items and jewellery.
You can view a full list of prohibited and restricted items here but if you’re unsure if your item falls into either of these categories you can simply contact us. Our friendly customer service team are here to help.
For Next Day Delivery, select the UPS Express Saver service®. The courier could knock on the door any time between 8am and 6.30pm so please be sure to arrange delivery for a day when somebody can stay at the recipient's address. If this isn’t possible why not book a timed service? You can have your parcel delivered pre 9am and pre 12 noon Monday to Saturday with UPS Express Plus® and UPS Express® Services, leaving you to enjoy your day.
If you book the UPS Access Point™ service, delivery is in 1-2 working days and again the courier could knock on the door between 8am and 6.30pm so please book the delivery for a day when somebody will be at the recipient's address all day.
If no one is there when the courier comes for delivery they will leave a calling card with details of how to get your parcel or drop it at another local business. If delivering to a residential address and a neighbour is home they may leave your parcel with them and will tell you this on calling card.
Although UPS have one of the highest success rates success rates of any courier you can book through us, very occasionally things can go wrong and as such they are unable to offer guaranteed collection and delivery dates. Everything from bad weather and accidents, to road closures and heavy traffic can affect a courier’s route and their ability to collect and deliver on time. If this is the case, we’re so sorry for the inconvenience caused but, if you contact us, we will reschedule your service for the next available day.
The residential surcharge is a small additional charge which applies to some UPS delivery services if the delivery address is a residential address. UPS define a residential address as "a home including a business operating out of a home, whereby the property or location is also used for private accommodation". The residential surcharge applies to each individual parcel and you will see this listed in the total cost before completing your booking.