First of all make sure your parcel is packed up and ready to go. It needs to be packaged according to our packaging guidelines and remember to use a hardwearing cardboard box for the MPD Next Day service. Don’t forget that you must package your parcel in a box without outer shrink wrap or you may liable for a surcharge.
Next, simply print your label and attach it to the outside of your box. While you're printing one label why not print 2? Just pop the other inside the cardboard box just in case the other is damaged. This way the courier can still get your parcel where it needs to be.
The courier can knock on the door anytime between 8am and 6.30pm so be sure to choose a collection day when you'll be at the address between these times. At peak times, like Christmas, this window can be extended as thousands more parcels are sent single day.
Because it's better to be safe than sorry, our couriers are unable to collect your parcel if it's left unattended outside your property. Please ensure there's someone at the address from 8am to 6.30pm for collection. Why not have it collected from work instead? Our couriers can collect from business addresses too, so you don't need to wait at home to have your parcel collected.
You must ensure your parcel is within the maximum dimensions before booking your delivery. The maximum dimensions are 170cm in length (an additional charge of £4+vat is applied to any parcel over 150cm in length), 30kg in weight and 280cm in girth - calculated as Girth=Length + (Width x 2) + (Height x 2). The courier can refuse to collect any parcels which are oversized or overweight, or, if they do, you may be liable for surcharges which we certainly wouldn't want!
Once collected, your parcel will be taken to a sorting depot where it will be weighed and measured to confirm the size and weight entered on booking is accurate. If discrepancies are found you could incur a surcharge so it's best to check after your parcel has been packaged. If you haven't got anything to measure your parcel with then take a look at our Guide to Weighing & Measuring but remember…. if in doubt, it's best to be generous with your estimations!
Prohibited items, such as aerosol cans, drugs and fireworks are not able to be sent by any courier booked through My Parcel Delivery. Other items are restricted which means that they are able to be sent but will not be eligible for compensation. These restricted items include clocks, glass items and plants/seeds. You can find a full list of prohibited & restricted items here. If you're unsure whether the contents of your parcel fall into either of these categories just contact us. Our friendly customer service team are here to help.
The MPD assigned couriers can arrive for delivery anytime between 8am and 6.30pm so please ensure there can be someone available at the delivery address during this time.
If no one's available when the courier arrives for delivery the courier will leave a calling card containing details about how to get your parcel. If a neighbour is home the courier may leave your parcel with them at their discretion.
The majority of parcels are collected from your address on the very first attempt. Unfortunately, every so often, collections fail and we're really sorry about that. No couriers offer guaranteed collection dates, but they will do everything possible to knock on your door on the estimated date given at the time of booking. Whether your courier ran out of time, or the courier arrived but the parcel was not available, contact us to reschedule your collection.
The couriers used for this MPD service enjoy an impressive 95% success rate with deliveries. That said, while most happen without a hitch, from time to time things can go wrong and they aren't able to guarantee delivery dates. Heavy traffic, road closures, accidents and bad weather can all affect a courier's route and their ability to deliver on time. If this happens to you we're truly sorry for any inconvenience caused. We’ll email you to keep you up to date but you can contact us if you need help to reschedule your delivery for a different day.