First of all get your parcel wrapped and ready for when the courier arrives. Remember, this is a consolidated service so it’s a good idea to check the courier details when you book to find out which company will be knocking at your door! Then all you need to do is print the label, attach it to the parcel and wait for the courier to arrive for collection. If you're using a drop off service, make sure you check your local drop-off point here. Don’t forget…if you need a pro-forma invoice you should print five copies and attach them to the outside of your parcel in an envelope. You only need this if you are sending a parcel outside of the EU (or to the Canary Islands) and we'll provide it to you automatically if it's needed.
Collection times will vary by the courier used for the collection but to be safe we suggest that you arrange it for a day when there is somebody available at the address from 8am to 8pm. The time window may be extended when the couriers are exceptionally busy - delivering the nation's Christmas shopping sends the couriers straight into overtime!
Safety first! We want to keep your parcel (and you!) safe and as such no courier will collect your parcel from outside your home – it is much better to be certain that your parcel has been safely placed into the right person's hands before winging its way to its new home.
Prohibited items, such as batteries, fireworks and musical instruments (without cases) are not permitted to be sent by any courier you book with through us at My Parcel Delivery. Other items can be sent but are restricted and not eligible for compensation cover (items include clocks, coffee machines and furniture, unless flat packed)
Take a look at our list of prohibited & restricted items. If you aren’t sure whether your item falls into these categories simply contact us and our friendly customer service team will be more than happy to help.
We are unable to advise of a specific delivery date and time as this varies by country and courier. Some items go through strict customs checks which can add a few extra days onto the delivery time. Whilst this is the case we will do our utmost to keep you updated via online tracking to make sure you are in the loop.
If no one is home when the courier comes knocking they will either leave a calling card with details of how to get the parcel or, if a neighbour is home, they may leave the parcel with them and will state this on the calling card.
It is a good idea to leave a local telephone number for the recipient on your booking so that the courier can call them if needed. The local courier will not call a UK number so please don’t leave your own number!
No matter the courier selected for your consolidated service, the majority of parcels are collected from your address on the very first attempt. Unfortunately, every so often, collections fail and we're sorry if this happens to you. None of the couriers can offer guaranteed collection dates, but they can guarantee that they'll do everything possible to knock on your door on the estimated date. Whether your courier ran out of time, or the courier arrived but the parcel was not available, contact us to reschedule your collection. If you're in a hurry, some services can be transformed into a drop-off. If this is easier for you, please contact us and our customer service team can help.
Our courier partners enjoy a massive 95% success rate with their deliveries but there are lots of factors that could affect your delivery time-scale. While most go without a hitch, occasionally things can go wrong and none of the couriers are able to guarantee their delivery dates. Anything from heavy traffic and road closures to missed flights, customs delays and international holidays can affect the courier's ability to deliver on time. If this happens to you, we're truly sorry for the inconvenience. Keep an eye on tracking to stay up to date and contact us if you need any help. Remember, customs charges can be applied to international orders and we can't affect this, charges must be paid directly to the customs office before your parcel is delivered.