Our priority is to ensure that your parcel is delivered quickly and safely every time. Unfortunately, there are some items which couriers either restrict you from
Prohibited items are those marked
Restricted items are those marked
Please be aware batteries cannot be shipped by any air service (Or anything that may contain a battery e.g. laptop)
It's your responsibility to check whether the contents of your parcel appear on the prohibited items list. Sending certain items that appear
|Animals / Animal skins / Furs / Any Animal Parts / Ivory and ivory products|
|Aerosol cans / Sprays|
|Batteries (standard AA batteries permitted UK to UK, however rechargeable batteries only allowed via UPS; please get in touch before you book to check whether you're safe to send)|
|Cosmetics (if you're sending any cosmetics internationally, please contact us to check you're safe to send)|
|Explosives / Fireworks / Christmas crackers|
|External bodywork (including bumpers, bonnets, trims and scooter frames)|
|Cement / Ceramic / Marble / China / Stone / Resin - including amorphite, amber and composites / Porcelain / Pottery /Bronze / Plaster items - including plaster of paris and fibre clay (or any item containing these materials)|
|Currency of any kind (including money, negotiable items, stamps, event tickets, lottery tickets & payment cards)|
|Any part containing or having contained oil/petrol, unless flushed through|
|Electric motors (can be sent within the UK, please check before sending internationally)|
|Filth, foul smelling or disgusting materials.|
|Fire extinguishers /
|Food (non-perishable) - food that doesn't need to be kept refrigerated (if you're sending any food products internationally, please contact us to check you're safe to send)|
|Food (perishable) - food that needs to be kept refrigerated, fresh fruit and vegetables|
|Frames (without glass)|
|Gasses (including flammable, non-flammable, toxic and compressed gases, gas cylinders, butane, ethane refills for lighters, fire extinguishers and scuba tanks)|
|Glass items (including lamps & mirrors)|
|Human remains including ashes|
|Jewellery (including watches)|
|Leather products - importing of Leather goods is prohibited to certain countries. Please contact us first.|
|Lighting items - fluorescent tubes, neon lighting, X-ray tubes, light bulbs or any other inherently fragile lighting items|
|Legal documents (eg. property deeds, power of attorney documents, divorce documents)|
|Liquids of any kind (including alcohol, paint, perfumes oil, bleach and adhesives)|
|Mobile phones (prohibited to send to selected countries, please contact us before sending internationally)|
|Musical instruments (unless shipped in a hard case)|
|Nail Varnish, polish or gel|
|Passports / Birth certificates / Driving licences|
|Personal items and effects such as suitcases or personal belongings; even if the items are listed individually (please contact us as Parcelforce will ship but prohibited via DPD)|
|Pictures / Paintings / Artwork (if you're sending internationally, please contact us to check you're safe to send)|
|Plants / Seeds|
|Prescription and non-prescription medicines can be sent within
|Please contact us before trying to send any prescription or non-prescription medicines internationally|
|Precious metals / Stones (including diamonds, gold & silver)|
|Televisions. TVs larger than 32” (including LCS, plasma, CRT and LED screens) can only be sent using Parcelforce|
|Temperature controlled goods|
|Tobacco and tobacco products|
|Sinks / Toilets or similar|
|Sharp Instruments (including Knives)|
|Weapons (including replicas)|
|White goods (including dehumidifiers, fridges, ovens, microwaves, washing machines, dishwashers, cooker hoods)|
- If you're sending a pushchair or a pram, we advise you read these guidelines carefully.
- Be aware that used and
second handitems can only be covered for loss and not damage.
- Items which are made of glass or have glass components are restricted item’s and can only be sent at your own risk,
you're not covered for compensation against loss or damage.
- External car parts CANNOT be sent through My Parcel Delivery. This includes bumpers and bonnets.
- Maximum compensation cover is available to purchase up to £1000. Items
overthis value can be sent at your own risk.
- If you're sending a bike, we advise you read these guidelines carefully.
- Suitcases and musical instrument cases can only be sent on a
no compensationbasis and are not covered for loss or damage, howeverthe items in the suitcase can be covered if they are packaged according to the guidelines. See our guide to sending suitcases and personal effects.
- Couriers will be unable to collect items that do not comply with our packaging guidelines. Your best defence against damage is a correctly packaged parcel so ensure you follow all of our do’s and don’ts.
In addition to the Restricted and Prohibited items listed
|Item||Max parcel compensation value|
|Musical Instruments (all instruments must be sent in a hard case)||£100|
|Mobile Phones (mobile phones with glass screens only covered for loss, not damage)||£200|
|Radiators (covered for loss only, not damage)||-|
|Tablets including iPads (compensation cover is available for loss only, not damage)||£200|
Please check the following list carefully prior to booking your parcel delivery to ensure your item does not appear. If you are unsure whether your item falls under these categories, please contact our customer services team. Any items that are listed on the prohibited and restricted list below are not liable for any compensation cover or refunds.
- Car Part
- Personal Item / Personal Effects