Help & Support

We like to keep things nice and easy so to help you can re-schedule your parcel collection and track your deliveries right here. If you need anything else, take a look at frequently asked questions for all the answers.

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I don’t know the size of my parcel - what do I do?

It is vital that you accurately weigh and measure your parcel for your quote after it has been packaged to avoid any additional charges. Couriers will re-measure and weigh your parcel on arrival at the sorting depot. All couriers reserve the right to add on additional charges for incorrectly weighed / measured parcels and we certainly wouldn’t want that!  This can be as much is £50.00 + VAT per parcel so it is very important.

We would always advise you to ensure the weight and dimensions are accurate.  To weigh your parcel you can use either your kitchen or bathroom scales, tape measures or even a ruler. You could also take a look at our guide to weighing & measuring where you can find tips on how to get the right measurements. And remember; if in doubt…be generous!

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