Help & Support
We like to keep things nice and easy so to help you can re-schedule your parcel collection and track your deliveries right here. If you need anything else, take a look at frequently asked questions for all the answers.Reschedule collection Track my parcel
Our motto is “sending made simple” - that is exactly how we have made our website – simple to use. All you need to do is:
- Tell us where you are sending your parcel from and to, followed by the size and weight, and then click “Quick quote”. You can even change between cm and inches, as well as kg and lb when you fill in the measurements.
- Take a look at the quotes; compare the services; choose the one that’s right for you, and click “Book now”. If you don’t have access to a printer make sure you choose a “no printer required” service.
- Now we need to know exactly where your parcel is going from and to, simply complete the form with your collection address (or return address if you choose a drop-off service) and delivery address. Remember to tell us what you’re sending and check it against the prohibited and restricted items list before ticking to confirm you’ve done this and clicking “Next”.
- You can enjoy the service you need by adding extra compensation cover, notifications and a signature to your delivery before clicking “Payment”.
- Finally confirm your order details and either click to “+ Book another” or continue down the page completing your payment details. Be sure to check the terms and conditions and tick the box before clicking “Finish” to complete your order.
And that’s it! But don’t forget to print the label if one's needed.