Help & Support

We like to keep things nice and easy so to help you can re-schedule your parcel collection and track your deliveries right here. If you need anything else, take a look at frequently asked questions for all the answers.

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Can I send a parcel to someone in prison?

When you book a courier through My Parcel Delivery to send something to someone in prison we recommend using UPS and Parcelforce. You must also include the identification number of the person you are sending to. There are a number of restrictions, over and above the My Parcel Delivery prohibited and restricted items list, which you can access here.

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