Help & Support
We like to keep things nice and easy so to help you can re-schedule your parcel collection and track your deliveries right here. If you need anything else, take a look at frequently asked questions for all the answers.Reschedule collection Track my parcel
Before you book your delivery, you might have a few questions. We’ve tried to answer them all here but if not just get in touch.
- I'm a business, can I get a discount?
- Does my parcel need to be packaged?
- What happens if I'm not in for my collection?
- What happens if I'm not in for my delivery?
- What happens if my parcel is bigger / heavier than I declared?
- How do I send a parcel outside the EU?
- Can I send to a PO Box address or BFPO ?
- What format should my postcode be?
- Why do I need to print a label?
- Can I link my eBay account?
- What's the difference between signature and non-signature services?
- Can I arrange collection of a parcel from outside of the UK?
- Who do I contact if there’s a problem?
- How do I reset my password?
- How do I make a complaint?