Help & Support
We like to keep things nice and easy so to help you can re-schedule your parcel collection and track your deliveries right here. If you need anything else, take a look at frequently asked questions for all the answers.Reschedule collection Track my parcel
If you’ve had a hiccup with your delivery, find out what to do next by checking out the answers below.
- What is the estimated delivery date?
- When will my parcel be delivered?
- How can I get proof of delivery?
- My parcel hasn't been delivered - how do I start a trace?
- My delivery was late, can I get a refund?
- Will I have to pay customs charges when I send a parcel internationally?
- How do I make a claim?
- Can the courier collect my parcel if I leave it unattended?