As a user of this website you acknowledge that you are bound to our Terms and Conditions below.
These Terms and Conditions are effective as of 6th of June 2010. The Terms were last updated on 18th October 2010.
The Conditions (as defined below) apply to the access to and use of the Site, and to any correspondence by e-mail between you and us. Please read these terms carefully before using the Site. Using the Site indicates that you accept the General Conditions regardless of whether or not you choose to become a Member. If you do not accept the General Conditions, please do not use the Site.
We may revise the Conditions at any time by updating this posting. You should check the Site from time to time to review the current version of the Conditions because they are binding on you. Certain provisions in the Conditions may be superseded by expressly designated legal notices located on particular pages of the Site.
In the event of conflict between these Terms and Conditions and those of the Relevant Carrier then those of the Relevant Carrier shall take precedence.
Contents
1.0 Definitions
Listed below are the terms that will be found in these terms of carriage:
- Parcel - Individual boxed item that has a single myParcelDelivery.com carrier label.
- Consignment – A group of parcels sent through our service.
- Customer/Sender/User: The party who contracts with myParcelDelivery.com to arrange collection and delivery of a parcel/consignment and who is responsible for payment of all Charges associated with delivery.
- Consignee/Receiver – The person who is receiving the parcel/consignment sent through myParcelDelivery.com.
- Carrier/Third Party – Our carrier partners, including DHL, UPS, TNT, Yodel, Hermes, and others.
- The relevant collection point - means the address at which any Parcel/Consignment is to be collected by the carriers.
- The relevant delivery point - means the address to which any parcel/Consignment is to be delivered by our carriers.
- Driver release areas - means that the carrier deems this a 'safe' area and parcels can be left at the door without a signature. This only applies to certain services to certain areas.
- Shipping Label/AirWay Bill/Commercial Invoice – The documentation placed on/with the parcel.
- Working Day - Monday to Friday from 9am to 5pm within the UK, excluding public and bank holidays.
- Guarantee - Collection or delivery guarantee on applicable services or 'your money back'.
- Charges: All charges payable by the Customer including but not limited to charges for the Carriage, surcharges (including but not limited to emergency, operational and fuel surcharges), storage charges, VAT, taxes, interest, fines, administration charges, duties, Customs duties, levies, Insurance premiums and any other amounts properly chargeable by myParcelDelivery.com to the Customer in connection with the Carriage or imposed by regulatory bodies in relation to the Consignment(s) and any other amounts payable under these terms.
- Contract: The agreement between the Customer and myParcelDelivery.com for provision of services.
- Member - means a person who has Registered on the site (and "Membership" means the status of being a Member);
- The Company/Site - means www.myParcelDelivery.com.
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2.0 Access
Whilst we endeavour to ensure that the Site is available 24 hours a day, we shall not be liable if, for any reason, the Site is unavailable at any time or for any period.
Access to the Site may be suspended temporarily and without notice in the case of a system failure, maintenance or repair or for any reasons beyond our control.
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3.0 Content
Whilst we endeavour to ensure that the information on the Site is correct, we do not warrant the accuracy or completeness of the material on the Site. We may make changes to the material on the Site at any time and without notice. The material on the Site may be out of date, and we make no commitment to update such material.
The contents of the Site are provided ‘as is’, and we provide no warranties in respect of such contents.
You are prohibited from posting or transmitting to or from the Site any material:
- that is threatening, defamatory, obscene, indecent, offensive, pornographic, abusive, liable to incite racial hatred, discriminatory, menacing, scandalous, inflammatory, blasphemous, in breach of confidence, in breach of privacy or which may cause annoyance or inconvenience;
- for which you have not obtained all necessary licences and/or approvals;
- which constitutes or encourages conduct that would be considered a criminal offence, gives rise to civil liability, is otherwise unlawful or infringes the rights of any third party, in any country in the world; or
- which is technically harmful (including, without limitation, computer viruses, logic bombs, Trojan horses, worms, harmful components, corrupted data or other malicious software or harmful data).
You may not misuse the Site (including, without limitation, by hacking).
We will co-operate fully with any law enforcement authorities or court order requesting or directing us to disclose the identity of, or locate, anyone posting any material in breach of this clause.
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4.0 Licence
You are permitted to view, print and download extracts from the Site for your own use on the basis that:
- no documents or related graphics on the Site are modified in any way;
- no graphics on the Site are used separately from the corresponding text; and
- our copyright notices and this permission notice appear in all copies.
Unless otherwise stated, the copyright and other intellectual property rights in all material on the Site (including, without limitation, photographs and graphical images) are owned by us or our licensors. Save as agreed otherwise, any use of extracts from the Site is prohibited, and if you breach this clause, your permission to use the Site automatically terminates and you must immediately destroy any downloaded or printed extracts from the Site.
No part of the Site may be reproduced or stored on any other website or included in any public or private electronic retrieval system or service without our prior written permission.
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5.0 Disclaimer
To the extent permitted by law we hereby exclude:
- all conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity; and
- any liability for any direct, indirect or consequential loss or damage incurred by any person in connection with the Site or in connection with the use, inability to use, or results of the use of the Site, any websites linked to it and any materials posted on it, including, without limitation any liability for:
- loss of income or revenue;
- loss of business;
- loss of profits or contracts;
- loss of anticipated savings;
- loss of data;
- loss of goodwill;
- wasted management or office time; and
- for any other loss or damage of any kind, however arising and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable.
This does not affect our liability for death or personal injury arising from our negligence, nor our liability for fraudulent misrepresentation or misrepresentation as to a fundamental matter, nor any other liability which cannot be excluded or limited under applicable law.
6.0 Information about you and your visits to our site
In order to view quotation results, you must provide your email address and name, and select whether you are a business or personal user of the site. This is for verification and you will be added to our mailing list so we can inform you of important updates to our services, along with informing you of promotions and special offers. By providing these details at this stage, you agree to receive emails from us.
Any information about you that we process will be processed in accordance with our
Privacy Policy. By using the Site you consent to such processing.
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7.0 Our Obligation to the customer
myParcelDelivery.com will arrange delivery of the parcel/consignment(s) through a third party service with the reputable carrier as chosen at the time of ordering.
myParcelDelivery.com do not come into direct contact with the consignment's but arrange the shipment through one of the carriers that we hold an account with.
myParcelDelivery.com reserve the right to without notice - Introduce, change, remove any pricing, Service or discount that is available online.
There will be between 1-3 delivery attempts that will be made for each consignment, depending on the service or carrier used for the delivery. If the parcel/consignment(s) has to be returned to the sender, then a return charge will be applied and the customer understands they are liable for this.
Please ensure the correct parcel is given to the correct collecting agent that you have chosen at the time of ordering. Please also ensure that when sending multiple parcels, the correct labels are attached to the correct parcels as miss-labelled parcels cannot be re-shipped free of charge.
Export services can be collected from a Residential address or Business. Please note the Import services are collection from a Business address only. myParcelDelivery.com can only deliver to a full street address. We cannot deliver to a PO Box. If a consignment has to be returned for this reason, no refund will be given.
The carrier / myParcelDelivery.com have the right to refuse a consignment for a given reason such as No Packaging, insufficient packaging or the consignment being too large. In addition, myParcelDelivery.com has the right to refuse any order/user from our system.
All customer services queries/claims must be directed through myParcelDelivery.com who will then contact the relevant carrier on the sender’s behalf – unless the query is for a missed delivery – in which case the customer should contact the carrier directly on the number given on the Calling Card left. If the carrier is contacted directly, myParcelDelivery.com may not be able to assist you with your query at a later date.
myParcelDelivery.com’s services are door to door. It is advised to check the postcode before sending for International addresses in case of exclusions. Please note many areas in Turkey, Uganda and Ukraine are not door to door.
Please also note that certain areas of the USA & Australia are classed as 'Driver release areas' which means that the carrier deems this a 'safe' area and parcels can be left at the door without a signature. No claim can be made for such deliveries.
myParcelDelivery.com requires a telephone number for the receiver who may be called in the event of an address query. Please note for any overseas address a local number is needed, the carrier will not call a UK number. myParcelDelivery.com will not re-ship any returned item if a telephone number has not been provided and the carrier could not call to arrange delivery.
Payment is taken by our automated system at the end of your order once the service has been booked with our carrier. All prices quoted on our web site are in pounds sterling. myParcelDelivery.com reserves the right to refuse any order and will process payment security checks on certain transactions and values.
The order and any cancellation of order will be confirmed in writing via e-mail. If this is not received, please contact our offices on
0844 259 0011, or via the Contact Us page on our site, where the transaction will be confirmed by a member of our Customer Support team.
Tracking is available through our Web site. It is the customers responsibility to track all shipments. Tracking is available up to a period of 12 weeks from making the booking. At that stage the tracking number may be re allocated.
Hard copy Proof of Delivery will be charged at £15.00 per item. Please note the Proof of delivery is only kept for up to three months after delivery.
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8.0 Customer's Obligation
The Customer shall warrant and undertake the following conditions:
- All Consignments are appropriately and securely packaged for Carriage taking into account the content of the Consignment and ensuring that it does not cause damage or injury to equipment or personnel or otherwise;
- All Consignments are correctly labelled, and that all labels shall be securely fixed, clear, legible and placed on the largest flat surface of each parcel comprising the Consignment for easy visibility. If the Sender has failed to adequately label any parcel within the Consignment then the Carrier shall be entitled to refuse to carry the entire Consignment. The Company and the Carrier shall not in any circumstances be liable for any late delivery, miss-delivery or non-delivery caused by or contributed to by the deficient or ambiguous labelling or any other failure by the Sender of its labelling obligations
- All data to be provided by the Customer (including by electronic means) in relation to the ordering, labelling, Carriage or invoicing of the Consignment shall be accurate, complete, of the correct type, and be provided in a timely manner as required by the Company. Such data shall include but not be limited to the weight & size of the Consignment; an accurate description of the contents of the Consignment; a full and accurate name and address of the Receiver including the postcode, a mobile telephone number, email address and a day time landline telephone number. If the Customer has failed to provide all such necessary data, then the Carrier shall be entitled to refuse to carry the Consignment and/or may charge the Customer accordingly.
- The consignment complies with all legal and statutory obligations and regulations regarding the Carriage of Consignments by road, sea and air.
The Customer shall fully indemnify and hold both the Company and the Carrier harmless for any costs, expenses, loss or damage howsoever arising out of its or any third party's failure to comply with the provisions of this section.
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9.0 The Carriers Conditions of Service
For all Deliveries, the following Carriers Conditions will apply:
It is a mandatory requirement under this paragraph that you, the Customer, have read, understood, acknowledged and agreed to the Carriers Conditions of Service.
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10.0 Delays in Service
Delays in service may be experienced under the following conditions:
- Acts of God (including, but not limited to, adverse weather conditions that may cause immediate and future delays on all services)
- War, invasion, act of foreign enemy, hostilities (whether war be declared or not), civil war, rebellion, revolution, insurrection or military or usurped power, or loot, sack, or pillage in connection therewith, and/or
- Ionising radiations or contamination by radioactivity from any nuclear fuel on from any nuclear waste from the combustion of nuclear fuel, and/or
- Radioactive, toxic, explosive or other hazardous properties of any explosive nuclear assembly or nuclear component thereof, and/or
- Pressure waves caused by aircraft and other aerial devices travelling at sonic or supersonic speeds, and/or
- The absence, failure or inadequacy of packing or packaging.
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11.0 Liability
The Company, its servants or agents shall not be liable to the Customer in any circumstances or to any extent whatsoever in respect of damage caused to the consignment unless written notice is received by the Company – which must be via our online
claim form - within 4 working days of the delivery date in the case of damage to the whole or part of a Consignment. For loss of part of a Consignment, and, in all other cases, written notice must be received by the Company – again, via its online
claim form, within 21 days of the date upon which the Consignment was collected or received by the Company. Please allow up to 40 working days for any loss claim to be fully dealt with.
If the Company is at any time be prevented from or delayed in starting, carrying out or completing any services described in the Schedule by reason of strikes, lockouts, labour disputes, weather conditions, traffic congestion, mechanical breakdown or obstruction of any public or private road or highway or any cause whatever beyond the Company's control, the Customer shall have no claim for damages or otherwise against the Company its servants or agents for any consequential loss as a result thereof provided that in the case of mechanical breakdown of one of the Company's vehicles the Company shall use its best endeavours to provide a replacement vehicle with the minimum practicable delay.
The Company, its servants or agents shall not in any circumstances be liable for any late delivery or miss-delivery or non-delivery caused or contributed to by any deficient or ambiguous labelling of the Consignment.
The customer remains responsible for ensuring packaging is adequate for transportation. If an item does not comply with the Packaging Guidelines, then a claim will be rejected. If an item is not labelled in accordance with the Labelling Guidelines, then a claim will be rejected.
Please check our
Packaging Guidelines & Labelling Guidelines before ordering.
Any item that is listed in our Prohibited Items list & Restricted Items list will be exempt from our liability cover. Please check our Prohibited Items list & Restricted Items list to see if you are able to make a claim.
Any consignment that may be subject to a surcharge for being too large or too heavy will not receive any transit cover - neither the free included amount or any additional cover purchased.
The person placing the order is responsible for the information entered. myParcelDelivery.com will deal with the person who placed the order only. myParcelDelivery.com will not be held responsible for wrong information that is entered during the order process and no refunds will be given in this instance.
Liability is limited to the negligence of the company carrying the goods. This is then limited to the customer who placed the order with myParcelDelivery.com.
Loss, damage and Money Back Guarantee’s under the following conditions will not be covered:
- Act of God (including, but not limited to, adverse weather conditions that may cause immediate and future delays on all services)
- Consequences of war
- Insufficient packaging
- Incorrect labelling
- Prohibited contents
- Force majure
Liability is limited to the cost of sending the item only and to the Insured value if a claim is raised. We will not be liable for any further claim for any loss of profit, administrative inconvenience, disappointment, or indirect or consequential loss or damage arising out of any problem in relation to the service you ordered.
Please see section 5.0 also relating to this.
If the sender, combines packages (assuming they are under service restrictions) without putting them in an outer box, and the parcels come apart in transit, then once the remaining parcel(s) are signed for by the recipient the customer accepts they cannot make a claim for loss (or partial loss).
Each service comes with a limited amount of Transit cover for any type of loss, cost or damage howsoever arising. The amount of cover is given when choosing a service and is different for each courier. Additional transit cover will automatically be added to your booking if the value of the goods exceeds that of the standard cover offered by the couriers. A charge of £0.50 will be added for every £10 more the goods are valued at over the standard compensation cover offered by the couriers – to a maximum cover value of £1000. If you do not wish to have this additional transit cover added to your booking – then you must manually remove the additional transit cover by deselecting the tick box during the booking process. Additional Transit cover applies to per consignment only and not per parcel within a multiparcel consignment. In the event of a claim, a cost invoice will be needed to prove the value of the consignment(s) and photos (along with the original packaging) must be supplied for all damage claims.
Nothing in this Agreement shall be deemed to limit or exclude myParcelDelivery.com's liability for fraud or for death or personal injury caused by myParcelDelivery.com's negligence or to the extent otherwise not permitted by law.
You will indemnify myParcelDelivery.com in respect of all claim demands, damages, liabilities, costs or expenses incurred by myParcelDelivery.com or myParcelDelivery.com's employees, agents or sub-contractors in relation to any claims by third parties arising in connection with this agreement, or as a result of myParcelDelivery.com providing services, which are in excess of the liability of myParcelDelivery.com under this agreement.
Please note that myParcelDelivery.com will accept no liability for the packaging advice it provides. The customer remains responsible for ensuring packaging is adequate for transportation.
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12.0 Collections and Deliveries
In the event that the Relevant Carrier is unable to collect the Consignment or any part thereof, the Relevant Carrier will either leave details of the attempted Collection at the Relevant Collection Point asking the Customer to re-book the Collection or attempt to collect the next Working Day. All re-bookings of collections must be made direct with the relevant carrier as instructed on the calling card left by the carrier.
If the goods are not ready for collection by the Carrier at the place and time agreed, a charge for ‘Nothing to Collect’ will be made. A surcharge of £20.00 will be applied if there is ‘Nothing to Collect’.
For any of our Same Day Collection/Delivery services – waiting tine will be charged in 1 minute increments after the first 15 minutes at £2 per minute. This is a charge that the carriers levy on myParcelDelivery.com and so it has to be passed on to the sender.
Our carriers will make one attempt to deliver a Consignment during normal working hours. If the relevant carrier cannot obtain a receipt at the relevant delivery point it may attempt to deliver and obtain an appropriate receipt at an address close to the relevant delivery point and, if successful, will leave at the relevant delivery point details of the address at which delivery has been effected.
If the Consignment has not been delivered, the Carrier will return it to their warehouses, after leaving at the relevant delivery point a request for the consignee to contact the Carrier to make alternative delivery arrangements. If no such contact is made within a reasonable time the Carrier will either retain the Consignment or return it to the original collection point at the customers cost.
If, on attempting to deliver a Consignment to a school on similar institution, the Carrier finds that such school on institution is closed for holidays or other reason, the Carrier may apply a storage charge for retaining the Consignment at its premises and shall be allowed a reasonable time to deliver the Consignment once the school or institution re-opens.
The automated system books the collection as per the customer’s request. The system will tell you if the time and date slot is available, if not, you can select an alternative. Please note that collection date & time is not guaranteed on any service. Collection will be made at anytime between 0800-1800 Monday-Friday (excluding Bank Holidays). Saturday collections are available on most services at an extra cost.
All delivery times and days shown on our site are estimates only and no guarantees are made unless the service you book is specified under ‘Money Back Guarantee’ services. Consignments may be delayed for reasons that are out of the control of both myParcelDelivery.com and the particular carrier.
A receipt must always be obtained on collection of your consignment from the carrier. No claim can be made if a collection receipt has not been obtained as there is no proof that the carrier has collected the parcel.
Please note that most of our services require a Barcoded label & Printed Address Label to be printed out and attached to the parcel. Manual paperwork (including handwritten address labels) must not be used.
On the advised services the driver will leave a Waybill document that you may have to complete with the ‘to’ and ‘from’ address details.
It is the customer’s responsibility to ensure that all the details are correctly completed and displayed on the correct parcel and no claim or reduction will be made if the parcel is sent and the details were incorrect or placed on the incorrect parcel. It is not the driver's responsibility to check this information, so please ensure this is checked before he leaves.
Shipments to and from remote areas nationally and internationally on all services may be subject to delay and possible service downgrade. Transit times will be advised during the ordering process on the results page.
You will be able to track the progress of your consignment online from our home page and from our
Instant Tracking page. The documentation that is provided at the end of your order, or which the driver brings, will contain the tracking number.
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12.1 Loading and Unloading
When collection or delivery takes place at the Customer's premises the Company shall not be under any obligation to provide any plant, power or labour which, apart from the Company's servant, may be required for loading or unloading at such premises.
Collections and deliveries which take more than fifteen minutes may be subject to a surcharge. Waiting time will be charged at 1 minute increments after the first 15 minutes at £1.00 per minute.
Any consignment (or part thereof) requiring special appliances for loading and/or unloading is accepted for carriage only on condition that such appliances are available at the relevant collection and/or delivery points. Where such special appliances are not available as aforesaid and if the Company agrees to load or unload such Consignment (or part thereof) the Company shall be under no liability whatsoever to the Customer for any damage however caused, in the course or as a result of loading or unloading such Consignment without such special appliances, whether or not by the negligence of the Company or its servants or agents, and the Customer shall save harmless and keep the Company indemnified against any claim or demand arising out of such loading or unloading.
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13.0 International Carriage & Customs
In the case of services where the Company is required to collect goods from or deliver goods to a country outside the United Kingdom the Company's liability is governed by the relevant provisions of the Convention on the Contract for the International Carriage of Goods by Road as set out in the Schedule to the Carriage of Goods by Road Act 1965 (as such Schedule may be amended from time to time) ("the CMR Regulations") and in particular Articles 17 and onwards, which provisions will be incorporated into this Agreement and will apply in place of any inconsistent terms above written. A copy of such provisions will be supplied if required at a charge of £20 to cover administration fees.
In relation to that part of any carriage performed by air and if the transit by air involves an ultimate destination or stop in a country other than the country of departure, the Warsaw Convention as amended may be applicable and the Convention governs, and in most cases limits, the liability of the Company in respect of loss of or damage to consignments.
We may supply documentation to accompany your shipment. You will be advised of this at the time of ordering. This must go with the shipment, if not your shipment could be delayed and the carrier may well charge you a higher premium direct. For consignments going outside the European Union a Commercial Invoice is required. An accurate description and reason for Export must be entered on this invoice. If customs find different items than declared or an incorrect reason for export stated (such as Gift when actually purchased) then a Surcharge could be applied or the shipment returned. Four copies of the customs Invoice must be given to the driver on collection – copies of which were presented to you upon confirming your booking and can also be downloaded from the myAccount area.
Documents up to 1.5Kg do not need a commercial invoice to any destination. These should be declared as zero value. If an incorrect value is entered, myParcelDelivery.com cannot be held responsible for any charges that may apply. Consignment(s) that exceed the value of £4,699 may be delayed as they will require further documentation for clearance. myParcelDelivery.com do not advise sending any consignment over £1000 as no additional Transit Cover can be offered over this value.
You are pre paying for the postage charges of your consignment(s) only. myParcelDelivery.com has no control over any customs queries or charges that may arise. It is your responsibility to check whether there are taxes, duties or other customs charges for your consignment. You can do this by speaking to the Consulate of the destination country. myParcelDelivery.com offers advice on the
FAQ section of the site, yet this is for guidance only – we are not a point of authority.
The receiver is liable for all customs taxes, duties or other charges imposed by the customs authority of the receiver’s country along with an administration fee of £25 for use of the VAT deferment account. myParcelDelivery.com will pass onto the sender all customs taxes, duties or other charges that are unpaid by the receiver. The sender understands that they are responsible for paying these charges if the receiver refuses to pay. Charges vary between countries and many will impose a charge for destroying the parcel if taxes are not paid. The sender is also liable for this charge.
This policy also applies to imports where the receiver is liable for all customs taxes, duties and other charges.
In the event of a parcel being returned to the sender from outside the UK then the charge will be the appropriate import rate for the consignment. This is likely to be higher than the price paid to export the goods. The sender is also liable for this charge.
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14.0 Prohibited & Restricted Items
Please check that we are able to carry your contents before placing your order. You can do this by viewing the
Prohibited Items list & Restricted Items list.
Both Prohibited and Restricted items could be subject to non collection, delay, return or confiscation by Customs. No refund of postage will be made and compensation claims will be void.
Please note myParcelDelivery.com’s booking systems are automated by computer software, therefore our staff are unable to monitor what is being shipped, so it is the customers responsibility to either read the terms and conditions or enquire directly via email to see if your parcel is acceptable.
Please see our dedicated Prohibited Items Page on
Prohibited Items list & Restricted Items list
Prohibited items
CANNOT be sent through our services. If any one of the items in the Prohibited Items list is collected by a driver you are then liable to be surcharged and your parcel returned.
Restricted Items can be sent but will travel without any inclusive or additional damage / loss cover and are therefore sent at the owners risk, no claim can be made under any circumstances for items in this list.
The Customer undertakes that myParcelDelivery.com shall not be required or caused to carry or convey anything if such carriage or conveyance would be unlawful. The Company reserves the right to refuse any parcels which are neither the property of, nor sent on behalf of, the Customer.
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15.0 Surcharges
Below are the circumstances in which the surcharges and additional charges become payable. The value payable will depend on the carrier used.
By entering the weight and dimensions of your consignment(s) you are pre paying for the carriage based on these parameters. It is very important that you accurately declare the weight and dimensions of each parcel in your consignment. Every parcel is scanned and weighed by the appropriate carrier. If the consignment(s) are heavier than stated - then the additional weight will either be invoiced directly, charged to the card that the order was placed on or deducted from the users ‘Account Funds’ (provided they have sufficient credit) together with a surcharge of £25 + VAT to cover administration fees. Additional charges will be confirmed in writing.
If the goods are not ready for collection by the Carrier at the place and time agreed, a charge for ‘Nothing to Collect’ will be made. A surcharge of £20.00 will be applied if there is ‘Nothing to Collect’.
For any of our Same Day Collection/Delivery services – waiting tine will be charged in 1 minute increments after the first 15 minutes at £2 per minute. This is a charge that the carriers levy on myParcelDelivery.com and so it has to be passed on to the sender.
Additional charges may also be incurred where the Sender or the Recipient may have, by their actions, caused a failed or delayed collection or required additional packaging to secure a parcel or a failed delivery and the selected carrier service does not allow for such an event.
Transit times must be checked for the service ordered. On some services there will be a surcharge if a redelivery is necessary.
Some areas will be subject to a remote area surcharge. This will be calculated in the quoting system at the time of booking.
The Customer will be required under this Agreement to pay the full cost of the original fee calculated at the checkout should they cancel an order after it has been processed. Users are also liable for any additional surcharges that are levied by the carriers as a result of their cancellation.
Where the Customer chooses a carrier service that is not available to carry the physical parcel handed to the carrier or delivery service a surcharge for that delivery will be automatically applied.
In agreeing to myParcelDelivery.com’s terms and conditions, the Customer agrees that myParcelDelivery.com is authorised to automatically charge and collect surcharges (plus £25+VAT administration fee plus any payment transaction fees) from the payment method offered by the Customer for payment of the originally requested Services. If the original payment method is not available, all attempts will be made to recover the outstanding charges from the Customer.
Failure to pay surcharges within 10 working days will result in interest being charged at 5% per day thereafter.
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16.0 Discounts
myParcelDelivery’s website will automatically offer discounts to account holders on certain services. This is automatically offered providing that the account holder is logged in. If they are not then a discount cannot be issued retrospectively.
Please note - if a Promotional code is entered, this will replace any other discounts the user is entitled too. Two discounts cannot be used at the same time.
Money deposited in a user's 'Account Funds' can only be used on the site and cannot be withdrawn at any point. In order to gain the free £5 top up, a user must add £100 in a single deposit. An additional free £5 top up will be rewarded for every multiple £100 added to your 'Account Funds'. For example, £200 added in a single deposit will earn a £10 free top up to 'Account Funds', or £500 added in a single deposit will earn a £25 free top up to 'Account Funds'. All deposits paid into 'Account Funds' must be used within twelve calendar months of date of deposit otherwise the balance will expire. 'Account Funds' can only be used towards parcel deliveries on the myParcelDelivery.com website. The minimum amount that can be added to your ‘Account Funds’ is £20. In order to pay using ‘Account Funds’, a user must have sufficient credit in their ‘Account Funds’ to pay the full cost of the delivery. ‘Account Funds’ cannot be used to make a part payment against the cost of a delivery. Any credit issued by myParcelDelivery.com will be deposited in the users 'Account Funds' to be used on a future order.This does not affect your statutory rights.
17.0 Refunds
Please see our dedicated
Refund Policy Page
By agreeing to these Terms and Conditions, you are also confirming you have read and agree with our Refund Policy.
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18.0 Damaged / Lost Claims
The customer remains responsible for ensuring packaging is adequate for transportation. If an item does not comply with the
Packaging Guidelines, then a claim will be rejected. All items must be packed in a double walled box with further padding surrounding the item. In addition the sender will be liable for any damages caused in transit to other shipments or property resulting from sending a consignment that is inadequately packaged.
Items not boxed or sufficiently packed are excluded from our services and could be subject to delay / return / held for collection by the customer. Such goods could also be discarded if:
- they are damaged to such an extent such as smashed glass.
- If goods have been held for collection by customer and the time limit advised has been exceeded. Please be aware in such a circumstance, the customer will be aware that collection of said goods must be arranged by a certain date or the goods may incur storage charges, and finally discarded at a cost payable by the sender.
If the Sender combines packages without putting them in an outer box and the parcels come apart in transit, then once the remaining parcels are signed for by the recipient, then the Customer accepts that they cannot make a claim for loss (or partial loss).
In the event of claims for damage the Customer shall provide to myParcelDelivery.com within 4 working days photographs of internal/external packaging used and of the damaged item and a quotation for repair costs. In the event that a damaged item cannot be repaired, the Customer must provide written proof of this from a relevant specialist before myParcelDelivery.com.com can consider the full claim amount.
In the rare event of damage all packaging must be kept for inspection by the carrier. The item must be available for inspection in the state it was delivered, at the address it was delivered to. If the item is moved/repaired or if the packaging is not kept any claim will be voided. Photographs of the internal and external packaging as well as the damaged item must be supplied to start a claim.
No claim for loss or damage can be made on any Prohibited / Restricted items. Any additional compensation cover purchased on any Prohibited / Restricted items will be void and non-refundable. It is the responsibility of the customer to check that the item they are sending is not included in the Prohibited / Restricted items list.
In order for a recipient to make a claim for a damaged parcel and/or contents - it is of paramount importance that the recipient sign for the parcel as 'DAMAGED' otherwise any claim for damage will be refused. It is therefore the recipients responsibility to check the contents of the parcel upon delivery to ensure there is no damage. If the recipient signs for a parcel in ‘GOOD CONDITION’ or ‘UNCHECKED’ then no claim for damage will be accepted under any circumstances. It is the senders responsibility to inform the recipient of these terms and conditions also.
In the event of damage, a Prohibited/Restricted item may be held for collection by the Carrier. This may be the case if the goods are Prohibited and cannot be sent or damaged to such an extent that onward forwarding is not possible. If this is the case you will be notified in writing that goods must be collected within 7 days following this point they will be discarded. If the goods are so badly damaged that the contents are destroyed or that the goods pose a Health & Safety risk then they may be immediately discarded, again you will be notified in writing. No claim for loss or damage can be made on a Prohibited / Restricted item.
Each service includes a limited amount of Transit cover against loss or damage (the amount is dependent on the courier used and was advised at the point of choosing a service). Additional transit cover will automatically be added to your booking if the value of the goods exceeds that of the standard cover offered by the couriers. A charge of £0.50 will be added for every £10 more the goods are valued at over the standard compensation cover offered by the couriers – to a maximum cover value of £1000. If you do not wish to have this additional transit cover added to your booking – then you must manually remove the additional transit cover by deselecting the tick box during the booking process. Additional Transit cover applies to per consignment only and not per parcel within a multiparcel consignment. In the event of a claim, a cost invoice will be needed to prove the value of the consignment(s) and photos (along with the original packaging) must be supplied for all damage claims.
In the unlikely event of a claim needing to be made please complete this
initial claim form and we will assist in the claim process. In the event of a claim - a copy invoice will need to be provided to prove the value of the consignment(s). All damage claims must be brought to our attention with all relevant evidence (as requested) within 4 working days of receipt of the goods. In the case of a lost item, this must be brought to our attention within 21 days. Please state your myParcelDelivery.com order/tracking number and a detailed description of the claim/complaint. Please allow 2 working days for us to review all details of the claim before we contact you.
The claim can only be paid to the person who made the booking via our website, whose details were entered into our system at the time of ordering.
Claims can only be re-considered up to a period of 12 weeks after despatch as the carrier only holds records for up to this period. If you wish to contest any claim decision, please write in to the Customer Service manager within this period.
In the event of damage - repair costs must be supplied. If the item cannot be repaired then we would need this in writing from a specialist for the full claim amount to be considered.
No claim can be made for an item that has been requested to be returned but then delivered to the receiver. We cannot guarantee to stop any item once in transit, although will try and do so if requested.
Consignments collected and/or delivered in certain areas in Scotland, Wales, Cornwall, Northern Ireland and Offshore Islands may be subject to a 24-48 hour delay with all carriers which can take up to 7 days, please check before sending. Such areas are not guaranteed and no claim can be made in the event of delay.
No claim can be made for an item delivered without signature to a 'Driver Release area'.
A lost claim can only be processed once the carrier has made extensive searches and deems the goods as lost. This process can take up to 40 working days to be completed.
A claim for any item that is not correctly labelled, and which does not comply with our
Labelling Guidelines, will be voided. Also a claim for any label which is incorrectly addressed will also be voided.
The claims process is aimed to be resolved within 28 working days of notification and all decisions are made at the sole discretion of myParcelDelivery.com and/or the relevant carrier. Please allow though up to 40 working days for a resolution.
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19.0 eBay Users
Any discount/special promotions that are offered to eBay users can be subject to change/termination at any time.
When using the eBay Shipping Tool, if you mark the item as shipped, we will mark your item as 'Sent using myParcelDelivery.com'.
20.0 Links to and from other Websites
Links to third party websites on the Site are provided solely for your convenience. If you use these links, you leave the Site. We have not reviewed all of these third party websites and do not control and are not responsible for their content or availability. We do not therefore endorse or make any representations about them, or any material found there, or any consequences of using them. If you decide to access any of the third party websites linked to the Site, you do so entirely at your own risk.
If you would like to link to the Site , you may only do so on the basis that you link to, but do not replicate, the home page of the Site, and subject to the following conditions:
- you do not remove, distort or otherwise alter the size or appearance of any logos used by us on the Site;
- you do not create a frame or any other browser or border environment around the Site;
- you do not in any way imply that we are endorsing any products or services other than our own;
- you do not misrepresent your relationship with us nor present any other false information about it;
- you do not otherwise use any trademarks owned by myParcelDelivery.com (whether these are registered or unregistered) which are displayed on the Site without our express written permission;
- you do not link from a website that is not owned by you; and
- your website does not contain content that we, in our sole discretion, consider to be distasteful, offensive or controversial, in infringement of any intellectual property rights or other rights of any other person or which doesn't otherwise comply with all applicable laws and regulations.
We expressly reserve the right to revoke this right for breach of the Conditions and to take any action that we deem appropriate.
You shall fully indemnify us for any loss or damage that we may suffer for breach of this clause.
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21.0 Complaints
We aim to provide outstanding customer service. If you have any complaint about the service you have received from us, please contact our Customer Service Department. Please allow 7 working days for a response to any written correspondence.
22.0 Domain Name Protection
You agree not to register any domain name that includes the word 'myParcelDelivery.com'; infers it is connected to us or in any way casts aspersions on us.
23.0 Sub-Contractors
No objection will be taken to the use by the Company at its own expense of any other carrier and in such circumstances both the Company and such other carrier shall be entitled to the protection of all the terms hereof which exclude or limit the liability of the Company.
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24.0 Miscellaneous Provisions
No reduction of charges will be made if the Company receives less than the number of parcels for which the Customer has contracted.
Consignments travelling more than 250 miles may be subject to delay.
25.0 Variation
No variation, extension or cancellation of the expressed terms of this Agreement (other than the Schedule) shall be binding upon the Company unless and until it is confirmed in writing under the hand of a Director of the Company and, for the avoidance of doubt, it is declared that no person other than such Director has authority to negotiate or enter into any commitment on behalf of the Company the effect of which would or might (but for this present clause) involve the Company in any legal liability whatsoever.
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26.0 Termination
This Agreement may be terminated by either party giving to the other one months previous notice in writing to that effect or forthwith if the other party shall commit any breach of its obligations hereunder or (being an individual) shall commit an act of bankruptcy or (being a Corporation) shall go into liquidation other than for the purposes of reconstruction or amalgamation, or shall suffer the appointment of an administrator or a receiver of any of his or its property or income or make any deed or arrangement with or composition for the benefit of any of his or its creditors.
We may also, at our sole discretion, restrict your access to the Site and/or refuse to correspond with you without prior notice where:
- there is a regulatory or statutory change limiting our ability to provide access to the Site;
- there is any event beyond our reasonable control preventing us from providing access to the Site (for example, and without limitation, technical difficulties, capacity problems and communications failures); or
- we consider that you are abusing the Site or are otherwise acting in breach of the Conditions.
27.0 Applicable Law
This agreement shall be construed in accordance with the laws of England and the Courts of England shall have exclusive jurisdiction in relation to any matters arising out of this Agreement.
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28.0 Severability
If any part of these terms and conditions is found to be unenforceable as a matter of law, the enforceability of any other part of these terms and conditions will not be affected.
29.0 Statutory Rights
These terms and conditions are in addition to your statutory rights as a consumer which remains unaffected. The Contracts (Rights of Third Parties) Act 1999 shall not apply to this agreement.
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30.0 Non-solicitation
During the term of this Agreement, you shall not solicit to employ nor employ any of our employees of whom you become aware through the performance of this Agreement. Furthermore, you shall not otherwise hinder any of our other business relationships including those with our Members.
31.0 Use of myParcelDelivery.com
You agree that you shall not acquire the word "myParcelDelivery.com" or any variant that includes the word "myParcelDelivery.com" or may be confused with it on Google Adwords or any similar internet advertising service.
32.0 Unsubscribe
myParcelDelivery.com reserves the right to contact you by e-mail with any promotional and special offers.
Should you no longer wish to receive these please email
unsubscribe@myParcelDelivery.com
myParcelDelivery.com Ltd
South Central,
211 Deansgate,
Manchester,
M3 3NW
Registration Number in England and Wales: 07082684
VAT Number: 982 043 813
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