Just pop your parcel details below and get a quote to check out all the services we have on offer

Why Choose DPD

DPD's reputation speaks for itself as they are an award winning parcel delivery company who have been providing outstanding service for almost 45 years – not a small feat in this competitive industry. Through My Parcel Delivery you can book their DPD Europe Classic service and sit back as we do the work for you. Find out more about DPD.

The cherry on top…

DPD comes with some great benefits, not to mention their reputation as one of the most reliable couriers around.

Speedy delivery

You can have your parcel delivered within 2 working days of collection, subject to the selected destination.

Up to £20 Free Cover

Enjoy up to £20 FREE compensation cover as standard with additional cover available of up to £1000 (compensation is not available on prohibited & restricted items)

Award winning Tracking

Track your parcel online with DPD's award winning tracking system – updates are available immediately after collection.

Proof Of Delivery

Proof of delivery is available to you as standard for additional protection and peace of mind.

Secure Transit System

DPD's security is second to none, with a closed transit system that ensures a secure service so you can rest easy.

Delivery Notification

Do you want a freebie? You can add a delivery notification SMS free of charge so you know when your parcel has arrived safely at its destination.

Don't just take our word for it

Here at My Parcel Delivery, we never rest on our laurels and are proud of our reputation for delivering great service to our customers. You don't have to take our word for it – let our reviews, likes and stats speak for themselves!


Couriers spot on time


Typical savings


Happy customers

That's a good idea

X-ray checks

Your parcel will be x-rayed at the DPD depot to check it doesn't contain anything on the prohibited items list. If in doubt then contact us and we'll tell you if your item is safe to send.

Provide a landline number

When sending a parcel internationally, always add a landline phone number for the recipient. Without this couriers can't contact them if problems are encountered, which could slow your delivery down.

Check address details

Check, check and check again when filling out your address details as any changes to your collection and/or delivery address will be charged at the full rate of your delivery - no one wants to double the cost of your service!

Sending outside the eu?

Want to speed through customs? Parcels delivered outside of the EU (plus Canary Islands) need a pro-forma invoice to be completed.  Please attach five copies in an envelope to the outside of your parcel, rather than putting it inside, as it can speed up the customs process.

Frequently asked questions

What are the steps for collection?

First of all get your parcel wrapped and ready for when the courier arrives. Next, simply print the label and attach it to the parcel securely (and write the details in pen on the outside of the parcel in case the label falls off). Then simply wait! Your DPD courier will arrive to collect the parcel and deliver it wherever it needs to go within Europe.

What time will the courier arrive for a collection?

Collection times are between 8am and 6.30pm so ensure that you are able to stay at the collection address between these times. The time window may be extended when the couriers are exceptionally busy - as you can imagine delivering people Christmas shopping and gifts will make them very busy indeed!

Can I leave the item outside for the courier to pick up if I am not at home?

One of our mottos is safety first! To keep your parcel (and you!) safe DPD will not collect it from outside your home – it's good to be sure the right person is taking your precious cargo on its journey.

What happens if my item is too big or heavy?

The maximum parcel length permitted is 175cm, the maximum weight is 30kg and  the maximum girth is 280cm (calculated as girth=length + (2 x height) + (2 x depth)). The DPD courier could refuse to collect oversized or overweight parcels. If they do collect them they can still contact us for additional charges which you would be liable for and we certainly wouldn't want that!

When your parcel arrives at the sorting depot it will be x-rayed, measured and weighed to confirm the size and weight are what you stated when booking your delivery. If you aren't sure what your parcel dimensions are and don't have the tools to check, then try using our guide to weighing & measuring  but as it is better to be safe than sorry, be generous with your estimations!

What are prohibited and restricted items?

Prohibited items, such as stamps, fire extinguishers and musical instruments (without cases) are not permitted to be sent by any courier you book with My Parcel Delivery. Other items can be sent but are not eligible for any compensation cover. These restricted items include glass products, marble and clocks.

Here is a list of prohibited & restricted items but if you are unsure whether the contents of your parcel fall into either of these categories simply contact us. Our friendly customer services team will be more than happy to help you.

When will my item be delivered?

Your delivery date and time will depend on where it is being sent to but generally the courier will arrive between 8am and 6pm. To help the couriers delivering your parcel within Europe, please ensure you include a local contact number for the recipient. This is so they can give them a call if they get lost!

What happens if nobody is at home when the courier arrives to deliver the item?

If no one's home when the courier comes for delivery they will leave a calling card with details of how they get the parcel. If a neighbour is home they may leave the parcel with them and will state this on the calling card. The best idea is to leave a local telephone number for the recipient on your booking so that the courier can call them if needed.

What should I do if my parcel isn't collected?

The majority of parcels are collected by DPD on the very first attempt. Unfortunately, every so often, collections can fail to occur and we're really sorry about this. DPD aren't able to offer guaranteed collection dates, but rest assured that they will do everything possible to knock on your door on the estimated date. Whether your courier ran out of time, or they arrived before you were ready, you can reschedule your collection here.

What do I do if my parcel fails to be delivered?

Our courier partners enjoy an impressive 95% success rate with their deliveries. That said, while most go without a hitch, very occasionally things go wrong and none of the couriers are able to guarantee their delivery dates, especially when being sent outside of the UK. Anything from heavy traffic and road closures to missed collections and customs backlogs can affect the courier's ability to deliver on time. If this happens to you we're truly sorry for the inconvenience. We’ll keep you up to date in the tracking but you can contact us if you need help.