Our priority is to ensure that your parcel is delivered quickly and safely every time. Unfortunately, there are some items which couriers either restrict you from sending, or restrict the level of compensation available on.
Prohibited items are those marked with below. CAN NOT send these items through any courier who you book with My Parcel Delivery.
Restricted items are those marked with below. You CAN send these items through any courier who you book with My Parcel Delivery however this will be on a no compensation basis. If they are lost or damaged in transit you will be unable to make a claim for compensation.
It's your responsibility to check whether the contents of your parcel appear on the prohibited items list. Sending certain items that appear within this list could result in you facing legal action so if you're not sure, please get in touch and we'll be happy to help.
|Animals / Animal skins / Furs / Any Animal Parts / Ivory and ivory products|
|Aerosol cans / Sprays|
|Batteries (please get in touch before you book to check whether you're safe to send)|
|Cosmetics (if you're sending any cosmetics internationally, please contact us to check you're safe to send)|
|Explosives / Fireworks / Christmas crackers|
|External bodywork (including bumpers, bonnets, trims and scooter frames)|
|Ceramic / Marble / China / Stone / Resin - including amorphite, amber and composites / Porcelain / Pottery /Bronze / Plaster items - including plaster of paris and fibre clay (or any item containing these materials)|
|Currency of any kind (including money, negotiable items, stamps, event tickets, lottery tickets & payment cards)|
|Any part containing or having contained oil/petrol, unless flushed through|
|Electric motors (can be sent within the UK, please check before sending internationally)|
|Filth, foul smelling or disgusting materials.|
|Fire extinguishers / Life jackets|
|Food (non-perishable) - food that doesn't need to be kept refrigerated (if you're sending any food products internationally, please contact us to check you're safe to send)|
|Food (perishable) - food that needs to be kept refrigerated, fresh fruit and vegetables|
|Frames (without glass)|
|Gasses (including flammable, non-flammable, toxic and compressed gases, gas cylinders, butane, ethane refills for lighters, fire extinguishers and scuba tanks)|
|Glass items (including lamps & mirrors)|
|Hover scooters / self-balancing scooters / Swegways / Segways (can be shipped within UK by UPS only, but prohibited to send via Parcelforce and internationally)|
|Human remains including ashes|
|Jewellery (including watches)|
|Leather products - importing of Leather goods is prohibited to certain countries. Please contact us first.|
|Lighting items - fluorescent tubes, neon lighting, X-ray tubes, light bulbs or any other inherently fragile lighting items|
|Legal documents (eg. property deeds, power of attorney documents, divorce documents)|
|Liquids of any kind (including alcohol, paint, perfumes oil, bleach and adhesives)|
|Mobile phones (prohibited to send to selected countries, please contact us before sending internationally)|
|Musical instruments (unless shipped in a hard case)|
|Nail Varnish, polish or gell|
|Passports / Birth certificates / Driving licences|
|Personal items and effects (even if the items are listed individually)|
|Pictures / Paintings / Artwork (if you're sending internationally, please contact us to check you're safe to send)|
|Plants / Seeds|
|Prescription medicines and drugs (can be sent within UK on a restricted basis as long as they are not in liquid form)|
|Non prescription medicines and drugs (when sending internationally there is a limit of 8 medicines per consignment - as long as they are not in liquid form)|
|Precious metals / Stones (including diamonds, gold & silver)|
|Televisions. TVs larger than 32” (including LCS, plasma, CRT and LED screens) can only be sent using Parcelforce|
|Sinks / Toilets or similar|
|Sharp Instruments (including Knives)|
|Weapons (including replicas)|
|White goods (including fridges, ovens, microwaves, washing machines, dishwashers)|
- If you're sending a pushchair or a pram, we advise you read these guidelines carefully.
- Be aware that used and second hand items can only be covered for loss and not damage.
- Items which are made of glass or have glass components are restricted item’s and can only be sent at your own risk, your are not covered for compensation against loss or damage.
- External car parts CANNOT be sent through My Parcel Delivery. This includes bumpers and bonnets.
- Maximum compensation cover is available to purchase up to £1000. Items over this value can be sent at your own risk.
- If you're sending a bike, we advise you read these guidelines carefully.
- Suitcases and musical instrument cases can only be sent on a no compensation basis and are not covered for loss or damage, however the items in the suitcase can be covered if they are packaged according to the guidelines. See our guide to sending suitcases and personal effects.
- Couriers will be unable to collect items that do not comply with our packaging guidelines. Your best defence against damage is a correctly packaged parcel so ensure you follow all of our do’s and don’ts.
In addition to the Restricted and Prohibited items listed below there are some items which have limited compensation levels available as below.
|Item||Max parcel compensation value|
|Musical Instruments (all instruments must be sent in a hard case)||£100|
|Mobile Phones (mobile phones with glass screens only covered for loss, not damage)||£200|
|Radiators (covered for loss only, not damage)||-|
|Tablets including iPads (compensation cover is available for loss only, not damage)||£200|
Please check the following list carefully prior to booking your parcel delivery to ensure your item does not appear. If you are unsure whether your item falls under these categories, please contact our customer services team. Any items that are listed on the prohibited and restricted list below are not liable for any compensation cover or refunds.
Please note : if one of the below descriptions is entered , we will need to be contacted with a clearer description. Without a detailed description your item will be sent on a no compensation basis.
- Car Part
- Personal Item / Personal Effects