Terms & Conditions

As a user of this website you acknowledge that you are bound to our Terms and Conditions below. These Terms and Conditions are effective as of 6th of June 2010. The Terms were last updated on 18th October 2010.

The Conditions (as defined below) apply to the access to and use of the Site, and to any correspondence by e-mail between you and us. Please read these terms carefully before using the Site. Using the Site indicates that you accept the General Conditions regardless of whether or not you choose to become a Member. If you do not accept the General Conditions, please do not use the Site.

We may revise the Conditions at any time by updating this posting. You should check the Site from time to time to review the current version of the Conditions because they are binding on you. Certain provisions in the Conditions may be superseded by expressly designated legal notices located on particular pages of the Site.

In the event of conflict between these Terms and Conditions and those of the Relevant Carrier then those of the Relevant Carrier shall take precedence.

Contents

1.0 Definitions 2.0 Access 3.0 Content 4.0 Licence 5.0 Disclaimer 6.0 Information about you and your visits to our site 7.0 Our Obligation to the customer 8.0 Customer's Obligation 9.0 The Carriers Conditions of Service 10.0 Delays in Service 11.0 Liability 12.0 Collections and Deliveries 12.1 Loading and Unloading 13.0 International Carriage & Customs 14.0 Prohibited & Restricted Items 15.0 Surcharges 16.0 Discounts

17.0 Refunds 18.0 Damaged / Lost Claims 19.0 eBay Users 20.0 Links to and from other Websites 21.0 Complaints 22.0 Domain Name Protectionr 23.0 Sub-Contractors 24.0 Miscellaneous Provisions 25.0 Variation 26.0 Termination 27.0 Applicable Law 28.0 Severability 29.0 Statutory Rights 30.0 Non-solicitation 31.0 Use of myParcelDelivery.com 32.0 Unsubscribe

1.0 Definitions

Listed below are the terms that will be found in these terms of carriage:

• Parcel - Individual boxed item that has a single myParcelDelivery.com carrier label.
• Consignment - A group of parcels sent through our service.
• Customer/Sender/User: The party who contracts with myParcelDelivery.com to arrange collection and delivery of a parcel/consignment and who is responsible for payment of all Charges associated with delivery.
• Consignee/Receiver - The person who is receiving the parcel/consignment sent through myParcelDelivery.com.
• Carrier/Third Party - Our carrier partners, including DHL, UPS, TNT, Yodel, Hermes, and others.
• The relevant collection point - means the address at which any Parcel/Consignment is to be collected by the carriers.
• The relevant delivery point - means the address to which any parcel/Consignment is to be delivered by our carriers.
• Driver release areas - means that the carrier deems this a 'safe' area and parcels can be left at the door without a signature. This only applies to certain services to certain areas.
• Shipping Label/AirWay Bill/Commercial Invoice - The documentation placed on/with the parcel.
• Working Day - Monday to Friday from 9am to 5pm within the UK, excluding public and bank holidays.
• Guarantee - Collection or delivery guarantee on applicable services or 'your money back'.
• Charges: All charges payable by the Customer including but not limited to charges for the Carriage, surcharges (including but not limited to emergency, operational and fuel surcharges), storage charges, VAT, taxes, interest, fines, administration charges, duties, Customs duties, levies, Insurance premiums and any other amounts properly chargeable by myParcelDelivery.com to the Customer in connection with the Carriage or imposed by regulatory bodies in relation to the Consignment(s) and any other amounts payable under these terms.
• Contract: The agreement between the Customer and myParcelDelivery.com for provision of services.
• Member - means a person who has Registered on the site (and "Membership" means the status of being a Member);
• The Company/Site - means www.myParcelDelivery.com.

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2.0 Access

Whilst we endeavour to ensure that the Site is available 24 hours a day, we shall not be liable if, for any reason, the Site is unavailable at any time or for any period.

Access to the Site may be suspended temporarily and without notice in the case of a system failure, maintenance or repair or for any reasons beyond our control. Back to table of contents

3.0 Content

Whilst we endeavour to ensure that the information on the Site is correct, we do not warrant the accuracy or completeness of the material on the Site. We may make changes to the material on the Site at any time and without notice. The material on the Site may be out of date, and we make no commitment to update such material.

The contents of the Site are provided 'as is', and we provide no warranties in respect of such contents.

You are prohibited from posting or transmitting to or from the Site any material:

- that is threatening, defamatory, obscene, indecent, offensive, pornographic, abusive, liable to incite racial hatred, discriminatory, menacing, scandalous, inflammatory, blasphemous, in breach of confidence, in breach of privacy or which may cause annoyance or inconvenience; - for which you have not obtained all necessary licences and/or approvals; - which constitutes or encourages conduct that would be considered a criminal offence, gives rise to civil liability, is otherwise unlawful or infringes the rights of any third party, in any country in the world; or - which is technically harmful (including, without limitation, computer viruses, logic bombs, Trojan horses, worms, harmful components, corrupted data or other malicious software or harmful data).

You may not misuse the Site (including, without limitation, by hacking).

We will co-operate fully with any law enforcement authorities or court order requesting or directing us to disclose the identity of, or locate, anyone posting any material in breach of this clause. Back to table of contents

4.0 Licence

You are permitted to view, print and download extracts from the Site for your own use on the basis that:

• no documents or related graphics on the Site are modified in any way;
• no graphics on the Site are used separately from the corresponding text; and
• our copyright notices and this permission notice appear in all copies.

Unless otherwise stated, the copyright and other intellectual property rights in all material on the Site (including, without limitation, photographs and graphical images) are owned by us or our licensors. Save as agreed otherwise, any use of extracts from the Site is prohibited, and if you breach this clause, your permission to use the Site automatically terminates and you must immediately destroy any downloaded or printed extracts from the Site.

No part of the Site may be reproduced or stored on any other website or included in any public or private electronic retrieval system or service without our prior written permission. Back to table of contents

5.0 Disclaimer

To the extent permitted by law we hereby exclude:

• all conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity; and
• any liability for any direct, indirect or consequential loss or damage incurred by any person in connection with the Site or in connection with the use, inability to use, or results of the use of the Site, any websites linked to it and any materials posted on it, including, without limitation any liability for:
• loss of income or revenue;
• loss of business;
• loss of profits or contracts;
• loss of anticipated savings;
• loss of data;
• loss of goodwill;
• wasted management or office time; and
• for any other loss or damage of any kind, however arising and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable.

This does not affect our liability for death or personal injury arising from our negligence, nor our liability for fraudulent misrepresentation or misrepresentation as to a fundamental matter, nor any other liability which cannot be excluded or limited under applicable law.

6.0 Information about you and your visits to our site

In order to view quotation results, you must provide your email address and name, and select whether you are a business or personal user of the site. This is for verification and you will be added to our mailing list so we can inform you of important updates to our services, along with informing you of promotions and special offers. By providing these details at this stage, you agree to receive emails from us.

Any information about you that we process will be processed in accordance with our Privacy Policy. By using the Site you consent to such processing. Back to table of contents

7.0 Our Obligation to the customer

myParcelDelivery.com will arrange delivery of the parcel/consignment(s) through a third party service with the reputable carrier as chosen at the time of ordering.

myParcelDelivery.com do not come into direct contact with the consignment's but arrange the shipment through one of the carriers that we hold an account with.

myParcelDelivery.com reserve the right to without notice - Introduce, change, remove any pricing, Service or discount that is available online.

There will be between 1-3 delivery attempts that will be made for each consignment, depending on the service or carrier used for the delivery. If the parcel/consignment(s) has to be returned to the sender, then a return charge will be applied and the customer understands they are liable for this. Should the consignment be returned to myParcelDelivery.com's Head Office it is the Customer's responsibility to pay to have the item collected and delivered to their designated delivery address and accept liability for any return charges originally applied to the order.

Please ensure the correct parcel is given to the correct collecting agent that you have chosen at the time of ordering. Please also ensure that when sending multiple parcels, the correct labels are attached to the correct parcels as miss-labelled parcels cannot be re-shipped free of charge. It is the responsibility of the customer at the collection point to ensure the correct parcel is given to the correct courier. Should a parcel be given to the incorrect courier an additional surcharge may be applied to the order to have the parcel returned. No refund can be given on the original order due to an incorrect parcel being handed to a courier.

Export services can be collected from a Residential address or Business. Please note the Import services are collection from a Business address only. myParcelDelivery.com can only deliver to a full street address. We cannot deliver to a PO Box. If a consignment has to be returned for this reason, no refund will be given.

The carrier / myParcelDelivery.com have the right to refuse a consignment for a given reason such as No Packaging, insufficient packaging or the consignment being too large. In addition, myParcelDelivery.com has the right to refuse any order/user from our system.

All customer services queries/claims must be directed through myParcelDelivery.com who will then contact the relevant carrier on the sender's behalf. If the carrier is contacted directly, myParcelDelivery.com may not be able to assist you with your query at a later date and this could alos affect your right to make a claim with myParcelDelivery.com.

myParcelDelivery.com's services are door to door. It is advised to check the postcode before sending for International addresses in case of exclusions. Please note many areas in Turkey, Uganda and Ukraine are not door to door.

Please note that not all service offered by myParcelDelivery.com require the receiver's signature upon delivery. It is the customer's responsibility to check the information on the services on www.myparceldelivery.com to see if the service they are chooing requires a signature on delivery or not. Should a service be selected where no signature is required no claim for loss can be made if there is a valid delivered scan available.

Please also note that certain areas of the USA & Australia are classed as 'Driver release areas' which means that the carrier deems this a 'safe' area and parcels can be left at the door without a signature. No claim can be made for such deliveries.

myParcelDelivery.com requires a telephone number for the receiver who may be called in the event of an address query. Please note for any overseas address a local number is needed, the carrier will not call a UK number. myParcelDelivery.com will not re-ship any returned item if a telephone number has not been provided and the carrier could not call to arrange delivery.

Payment is taken by our automated system at the end of your order once the service has been booked with our carrier. All prices quoted on our web site are in pounds sterling. myParcelDelivery.com reserves the right to refuse any order and will process payment security checks on certain transactions and values.

The order and any cancellation of order will be confirmed in writing via e-mail. If this is not received, please contact our offices via the Contact Us page on our site, where the transaction will be confirmed by a member of our Customer Support team.

Tracking is available through our Web site. It is the customer's responsibility to track all shipments. Tracking is available up to a period of 12 weeks from making the booking. At that stage the tracking number may be re allocated.

Hard copy Proof of Delivery will be charged at £15.00 per item. Please note the Proof of delivery is only kept for up to three months after delivery. Back to table of contents

8.0 Customer's Obligation

The Customer shall warrant and undertake the following conditions:

• All Consignments are appropriately and securely packaged for Carriage taking into account the content of the Consignment and ensuring that it does not cause damage or injury to equipment, personnel or otherwise; any parcel not packaged according to the packaging guidelines may be refused for transit or returned to the original sender without being delivered. Additional surcharges for the packaging being made secure during transit may be levied and no claim for damage can be accepted in this case.
• All consignments will have each individual box or parcel declared on the Booking in order that the correct price and service can be provided to the customer. Under no circumstances should multiple boxes be attached together and sent as one parcel. In any such instance, where the parcels become separated in transit any claim shall be rejected and additional surcharges applied to the order which the customer shall pay before delivery of the parcels.
• All Consignments are correctly labelled, and that all labels shall be securely fixed, clear, legible and placed on the largest flat surface of each parcel comprising the Consignment for easy visibility. If the Sender has failed to adequately label any parcel within the Consignment then the Carrier shall be entitled to refuse to carry the entire Consignment. The Company and the Carrier shall not in any circumstances be liable for any late delivery, miss-delivery or non-delivery caused by or contributed to by the deficient or ambiguous labelling or any other failure by the Sender of its labelling obligations
• Courier services which specifiy the need for a printer should have the courier specific shipping Label printed and attached to the parcel. Any parcel sent without the specific courier's shipping Label will be subject to additional surcharges from the courier or myParcelDelivery.com and potemntial delays in service. No tracking updates will be viewable through the myParcelDelivery.com website. Should any parcel be sent without the correct shipping Label or documentation, no refund will be given and this will also void any future claims which may arise.
• Shipments travelling internationally may be required to have additional paperwork and information supplied to the courier to enable the shipment to progress on its journey. myParcelDelivery.com aim to provide all the necessary documents to the customer after payment however liability to ensure that all the paperwork is present remains with the customer. The customer is responsible for ensuring that the parcel and all necessary documentation needed for International shipments is present before the courier collects. Any parcel, refused, returned or undelivered due to missing or incomplete documentation will not be eligable for a refund and additional surcharges may be applied which will be paid by the customer.
• All data to be provided by the Customer (including by electronic means) in relation to the ordering, labelling, Carriage or invoicing of the Consignment shall be accurate, complete, of the correct type, and be provided in a timely manner as required by the Company. Such data shall include but not be limited to the weight & size of the Consignment; an accurate description of the contents of the Consignment; a full and accurate name and address of the Receiver including the postcode, a mobile telephone number, email address and a day time landline telephone number. If the Customer has failed to provide all such necessary data, then the Carrier shall be entitled to refuse to carry the Consignment and/or may charge the Customer accordingly.
• The consignment complies with all legal and statutory obligations and regulations regarding the Carriage of Consignments by road, sea and air.

The Customer shall fully indemnify and hold both the Company and the Carrier harmless for any costs, expenses, loss or damage howsoever arising out of its or any third party's failure to comply with the provisions of this section.
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9.0 The Carriers Conditions of Service

For all Deliveries, the following Carriers Conditions will apply:

• 1) DHL: http://www.dhl.co.uk/en/express/shipping/shipping_advice/terms_conditions.html
• 2) TNT: http://www.tnt.com/express/en_gb/site/terms_and_conditions.html
• 3) HDNL: http://www.hdnl.co.uk/Terms-and-Conditions/
• 4) Hermes: /hermesterms.aspx
• 5) DPD: http://www.dpd.co.uk/index/terms-conditions.htm
• 6) Citylink: http://www.city-link.co.uk/sending-a-parcel/hazardous-and-dangerous-goods/Terms_and_Conditions_Latest_March%202011.pdf
• 7) City Sprint: http://www.citysprint.co.uk/company/terms-and-conditions.html
• 8) UPS: http://www.ups.com/content/gb/en/service.html?WT.svl=Footer

It is a mandatory requirement under this paragraph that you, the Customer, have read, understood, acknowledged and agreed to the Carriers Conditions of Service. Back to table of contents

10.0 Delays in Service

Delays in service may be experienced under the following conditions:

• Acts of God (including, but not limited to, adverse weather conditions that may cause immediate and future delays on all services)
• War, invasion, act of foreign enemy, hostilities (whether war be declared or not), civil war, rebellion, revolution, insurrection or military or usurped power, or loot, sack, or pillage in connection therewith, and/or
• Ionising radiations or contamination by radioactivity from any nuclear fuel on from any nuclear waste from the combustion of nuclear fuel, and/or
• Radioactive, toxic, explosive or other hazardous properties of any explosive nuclear assembly or nuclear component thereof, and/or
• Pressure waves caused by aircraft and other aerial devices travelling at sonic or supersonic speeds, and/or
• The absence, failure or inadequacy of packing or packaging.
• The absence or incomplete paperwork  needed for the shipment
• The Shipping Label provided for the service has not been used
• The Shipment is to travel more than 250 miles
• The shipment is to be sent to the Highlands of Scotland or any remote areas in the UK.

11.0 Liability

• Act of God (including, but not limited to, adverse weather conditions that may cause immediate and future delays on all services)
• Consequences of war
• Insufficient packaging
• Incorrect labelling
• Prohibited contents
• Force majure

12.0 Collections and Deliveries

12.1 Loading and Unloading

When collection or delivery takes place at the Customer's premises the Company shall not be under any obligation to provide any plant, power or labour which, apart from the Company's servant, may be required for loading or unloading at such premises.

Collections and deliveries which take more than fifteen minutes may be subject to a surcharge. Waiting time will be charged at 1 minute increments after the first 15 minutes at £1.00 per minute.

Any consignment (or part thereof) requiring special appliances for loading and/or unloading is accepted for carriage only on condition that such appliances are available at the relevant collection and/or delivery points. Where such special appliances are not available as aforesaid and if the Company agrees to load or unload such Consignment (or part thereof) the Company shall be under no liability whatsoever to the Customer for any damage however caused, in the course or as a result of loading or unloading such Consignment without such special appliances, whether or not by the negligence of the Company or its servants or agents, and the Customer shall save harmless and keep the Company indemnified against any claim or demand arising out of such loading or unloading. Back to table of contents

13.0 International Carriage & Customs

In the case of services where the Company is required to collect goods from or deliver goods to a country outside the United Kingdom the Company's liability is governed by the relevant provisions of the Convention on the Contract for the International Carriage of Goods by Road as set out in the Schedule to the Carriage of Goods by Road Act 1965 (as such Schedule may be amended from time to time) ("the CMR Regulations") and in particular Articles 17 and onwards, which provisions will be incorporated into this Agreement and will apply in place of any inconsistent terms above written. A copy of such provisions will be supplied if required at a charge of £20 to cover administration fees.

In relation to that part of any carriage performed by air and if the transit by air involves an ultimate destination or stop in a country other than the country of departure, the Warsaw Convention as amended may be applicable and the Convention governs, and in most cases limits, the liability of the Company in respect of loss of or damage to consignments.

We may supply documentation to accompany your shipment. You will be advised of this at the time of ordering. This must go with the shipment, if not your shipment could be delayed and the carrier may well charge you a higher premium direct. For consignments going outside the European Union a Commercial Invoice is required. An accurate description and reason for Export must be entered on this invoice. If customs find different items than declared or an incorrect reason for export stated (such as Gift when actually purchased) then a Surcharge could be applied or the shipment returned. Four copies of the customs Invoice must be given to the driver on collection - copies of which were presented to you upon confirming your booking and can also be downloaded from the myAccount area. Any parcel sent with missing documentation for exporting or importing may be liable for additional charges and if returned for this reason it is the customers responsibility to pay for the return. myParcelDelivery.com hold no responsibility for the documents supplied and information entered on such documents it is the customers responsibility to ensure that all documents required for shipment are present prior to collection.

Documents up to 1.5Kg do not need a commercial invoice to any destination. These should be declared as zero value. If an incorrect value is entered, myParcelDelivery.com cannot be held responsible for any charges that may apply. Consignment(s) that exceed the value of £4,699 may be delayed as they will require further documentation for clearance. myParcelDelivery.com do not advise sending any consignment over £1000 as no additional Transit Cover can be offered over this value.

You are pre paying for the postage charges of your consignment(s) only. myParcelDelivery.com has no control over any customs queries or charges that may arise. It is the Customers responsibility to check whether there are taxes, duties or other customs charges for your consignment. You can do this by speaking to the Consulate of the destination country. myParcelDelivery.com offers advice on the FAQ section of the site, yet this is for guidance only - we are not a point of authority.

The receiver is liable for all customs taxes, duties or other charges imposed by the customs authority of the receiver's country along with an administration fee of £25 for use of the VAT deferment account. myParcelDelivery.com will pass onto the sender all customs taxes, duties or other charges that are unpaid by the receiver. The sender understands that they are responsible for paying these charges if the receiver refuses to pay. Charges vary between countries and many will impose a charge for destroying the parcel if taxes are not paid. The sender is also liable for this charge.

This policy also applies to imports where the receiver is liable for all customs taxes, duties and other charges.

In the event of a parcel being returned to the sender from outside the UK then the charge will be the appropriate import rate for the consignment. This is likely to be higher than the price paid to export the goods. The sender is also liable for this charge. Back to table of contents

14.0 Prohibited & Restricted Items

Please check that we are able to carry your contents before placing your order. You can do this by viewing the Prohibited Items list & Restricted Items list.

Both Prohibited and Restricted items could be subject to non collection, delay, return or confiscation by Customs. No refund of postage will be made and compensation claims will be void.

Please note myParcelDelivery.com's booking systems are automated by computer software, therefore our staff are unable to monitor what is being shipped, so it is the customers responsibility to read the terms and conditions; to check their item is not listed on the prohibited and restricted items list or enquire directly via email to see if your parcel is acceptable.

Please see our dedicated Prohibited Items Page on Prohibited Items list & Restricted Items list

Prohibited items CANNOT be sent through our services. If any one of the items in the Prohibited Items list is collected by a driver you are then liable to be surcharged and your parcel returned.

Restricted Items can be sent but will travel without any inclusive or additional damage / loss cover and are therefore sent at the owners risk, no claim can be made under any circumstances for items in this list.

The Customer undertakes that myParcelDelivery.com shall not be required or caused to carry or convey anything if such carriage or conveyance would be unlawful. The Company reserves the right to refuse any parcels which are neither the property of, nor sent on behalf of, the Customer. Back to table of contents

15.0 Surcharges

Below are the circumstances in which the surcharges and additional charges become payable. The value payable will depend on the carrier used.

By entering the weight and dimensions of your consignment(s) you are pre paying for the carriage based on these parameters. It is very important that you accurately declare the weight and dimensions of each parcel in your consignment. Every parcel is scanned and weighed by the appropriate carrier. If the consignment(s) are heavier than stated - then the additional weight will either be invoiced directly, charged to the card that the order was placed on or deducted from the users 'Account Funds' (provided they have sufficient credit) together with a surcharge of £25 + VAT to cover administration fees. Additional charges will be confirmed in writing.

If the goods are not ready for collection by the Carrier at the place and time agreed, a charge for 'Nothing to Collect' will be made. A surcharge of £20.00 will be applied if there is 'Nothing to Collect'.

For any of our Same Day Collection/Delivery services - waiting tine will be charged in 1 minute increments after the first 15 minutes at £2 per minute. This is a charge that the carriers levy on myParcelDelivery.com and so it has to be passed on to the sender.

Additional charges may also be incurred where the Sender or the Recipient may have, by their actions, caused a failed or delayed collection or required additional packaging to secure a parcel or a failed delivery and the selected carrier service does not allow for such an event.

Transit times must be checked for the service ordered. On some services there will be a surcharge if a redelivery is necessary.

Some areas will be subject to a remote area surcharge. This will be calculated in the quoting system at the time of booking.

The Customer will be required under this Agreement to pay the full cost of the original fee calculated at the checkout should they cancel an order after it has been processed. Users are also liable for any additional surcharges that are levied by the carriers as a result of their cancellation.

Where the Customer chooses a carrier service that is not available to carry the physical parcel handed to the carrier or delivery service a surcharge for that delivery will be automatically applied.

In agreeing to myParcelDelivery.com's terms and conditions, the Customer agrees that myParcelDelivery.com is authorised to automatically charge and collect surcharges (plus £25+VAT administration fee plus any payment transaction fees) from the payment method offered by the Customer for payment of the originally requested Services. If the original payment method is not available, all attempts will be made to recover the outstanding charges from the Customer.

Failure to pay surcharges within 10 working days will result in interest being charged at 5% per day thereafter. Back to table of contents

16.0 Discounts

myParcelDelivery's website will automatically offer discounts to account holders on certain services. This is automatically offered providing that the account holder is logged in. If they are not then a discount cannot be issued retrospectively.

Please note - if a Promotional code is entered, this will replace any other discounts the user is entitled too. Two discounts cannot be used at the same time.

Money deposited in a user's 'Account Funds' can only be used on the site and cannot be withdrawn at any point. In order to gain the free £5 top up, a user must add £100 in a single deposit. An additional free £5 top up will be rewarded for every multiple £100 added to your 'Account Funds'. For example, £200 added in a single deposit will earn a £10 free top up to 'Account Funds', or £500 added in a single deposit will earn a £25 free top up to 'Account Funds'. All deposits paid into 'Account Funds' must be used within twelve calendar months of date of deposit otherwise the balance will expire. 'Account Funds' can only be used towards parcel deliveries on the myParcelDelivery.com website. The minimum amount that can be added to your 'Account Funds' is £20. In order to pay using 'Account Funds', a user must have sufficient credit in their 'Account Funds' to pay the full cost of the delivery. 'Account Funds' cannot be used to make a part payment against the cost of a delivery. Any credit issued by myParcelDelivery.com will be deposited in the users 'Account Funds' to be used on a future order.This does not affect your statutory rights.

17.0 Refunds

Please see our dedicated Refund Policy Page

Please note - Money deposited as 'Account Funds' can only be used on the site and cannot be withdrawn at any point. All deposits paid into 'Account Funds' must be used within twelve calendar months of date of deposit otherwise the balance will expire. 'Account Funds' can only be used towards parcel deliveries on the myParcelDelivery.com website.

By agreeing to these Terms and Conditions, you are also confirming you have read and agree with our Refund Policy. Back to table of contents

18.0 Damaged / Lost Claims

The customer remains responsible for ensuring packaging is adequate for transportation. If an item does not comply with the Packaging Guidelines, then a claim will be rejected. All items must be packed in a double walled box which is securely fastened with further padding surrounding the item making the item unable to touch the sides of the cardboard box or move whilst in transit. In addition the sender will be liable for any damages caused in transit to other shipments or property resulting from sending a consignment that is inadequately packaged.

Items not boxed or sufficiently packed are excluded from our services and could be subject to delay / return / held for collection by the customer. Such goods could also be discarded if:

- they are damaged to such an extent such as smashed glass , or cause a concern in regards to health and safety regulations .
- If goods have been held for collection by customer and the time limit advised has been exceeded. Please be aware in such a circumstance, the customer will be aware that collection of said goods must be arranged by a certain date or the goods may incur storage charges, and finally discarded at a cost payable by the sender.

If the Sender combines packages without putting them in an outer box and the parcels come apart in transit, then no claim can be made against the consignment and the customer will be liable for any surcharges applied to the order.

In the event of claims for damage the Customer shall provide to myParcelDelivery.com within 3 calendar days of the delivery being made photographs of internal/external packaging used and of the damaged item; a quotation for repair costs and a proof of value for the damaged item showing the item and the cost paid/sold for. In the event that a damaged item cannot be repaired, the Customer must provide written proof of this from a relevant specialist before myParcelDelivery.com.com can consider the full claim amount.

In the rare event of damage all packaging must be kept for inspection by the carrier. The item must be available for inspection in the state it was delivered, at the address it was delivered to. If the item is moved/repaired or if the packaging is not kept any claim will be voided. Photographs of the internal and external packaging as well as the damaged item must be supplied to start a claim. Any item must be kept as the company may require to collect the item for salvage purposes. In such instances the customer accepts to make the parcel available for collection and the item will not be returned to the customer and the company will become the owners of the item and do with the parcel what they see fit.

No claim for loss or damage can be made on any Prohibited / Restricted items. Any additional compensation cover purchased on any Prohibited / Restricted items will be void and non-refundable. It is the responsibility of the customer to check that the item they are sending is not included in the Prohibited / Restricted items list prior to booking and sending the parcel.

In order for a customer to make a claim for a damaged parcel and/or contents - it is of paramount importance that the parcel is signed for as 'DAMAGED' otherwise any claim for damage will be refused. It is therefore the customers / recipients responsibility to check the contents of the parcel upon delivery to ensure there is no damage. If the recipient signs for a parcel in 'GOOD CONDITION' or 'UNCHECKED' then no claim for damage will be accepted under any circumstances, regardless of any tracking information entered or advise directly from the courier. It is the customer's responsibility to inform the recipient of these terms and conditions also.

In the event of damage, a Prohibited/Restricted item may be held for collection by the Carrier. This may be the case if the goods are Prohibited and cannot be sent or damaged to such an extent that onward forwarding is not possible. If this is the case you will be notified in writing that goods must be collected within 7 days following this point they will be discarded. If the goods are so badly damaged that the contents are destroyed or that the goods pose a Health & Safety risk then they may be immediately discarded, again you will be notified in writing. No claim can be made on a Prohibited / Restricted item.

Each service includes a limited amount of Transit cover against loss or damage (the amount is dependent on the courier used and was advised at the point of choosing a service). Additional transit cover will automatically be added to your booking if the value of the goods exceeds that of the standard cover offered by the couriers. A charge of £0.50 will be added for every £10 more the goods are valued at over the standard compensation cover offered by the couriers - to a maximum cover value of £1000. If you do not wish to have this additional transit cover added to your booking - then you must manually remove the additional transit cover by deselecting the tick box during the booking process. Additional Transit cover applies to per consignment only and not per parcel within a multiparcel consignment. In the event of a claim, a cost invoice will be needed to prove the value of the consignment(s) and photos (along with the original packaging) must be supplied for all damage claims.

In the unlikely event of a claim needing to be made please complete this initial claim formand we will assist in the claim process. In the event of a claim - a copy invoice will need to be provided to prove the value of the consignment(s). All damage claims must be brought to our attention via myParcelDelivery.com's claim form with all relevant evidence (as requested) within 3 Calendar Days of receipt of the goods. In the case of a lost consignment, this must be brought to our attention within 7 calendar days of the scheduled delivery date date via our claim form including all appropriate documentation (as requested). Any claims for partial loss to a consignment relating to items missing from a parcel or some parcels undelivered in a multi-parcel consignment and disputed delivery claims must be brought to our attention via the claims form with all necessary documentation within 3 calendar days of the delivery as per the tracking information. Please state your myParcelDelivery.com order/tracking number and a detailed description of the claim/complaint. Please allow 2 working days for us to review all details of the claim before we contact you. Should no contact be made within 2 working days then it is the customer responsibility to check with myParcelDelivery.com that the claim and all necessary documents have been received by the company. myParcelDelivery.com accept no liability for claims not received due to returned e-mails, delayed e-mails, sent to an incorrect e-mail address or delays within the postal service or lost within the postal service.

Claims will only be accepted via e-mail or post. Claims can only be accepted if e-mailed to claims@myparceldelivery.com and/or posted to myParcelDelivery.com, Woodcock House, Waters Edge Business Park, 1 Modwen Road, Salford Quays, M5 3EZ. Any claim form sent by any other means may be subject to be rejected.

The claim can only be submitted, discussed and paid to the person who made the booking via our website, whose details were entered into our system at the time of ordering.

Claims can only be re-considered up to a period of 7 calendar days after a decision has been reached. If you wish to contest any claim decision, please write to the Customer Service Manager within this defined period. Any appeal or re-consideration request received outside of this timescale may be rejected.

In the event of damage - repair costs must be supplied. If the item cannot be repaired then we would need this in writing from a specialist for the full claim amount to be considered.

No claim can be made for an item that has been requested to be returned but then delivered to the receiver. We cannot guarantee to stop any item once in transit, although will try and do so if requested.

Consignments collected and/or delivered in certain areas in Scotland, Wales, Cornwall, Northern Ireland and Offshore Islands may be subject to a 24-48 hour delay with all carriers which can take up to 7 days, please check before sending. Such areas are not guaranteed and no claim can be made in the event of delay.

No claim can be made for an item delivered without signature to a 'Driver Release area'.

No claim can be made for an item that was sent on a service that does not require a signature upon receipt.

No claim for damage can be made where an item has been sent on a service that does not include damage cover. It is the customers responsibility to check the service information available on myParcelDelivery.com.

No claim for damage can be made where there is no physical damage to the item externally and the damage is internal. IE the item was sent working and turning on and when it arrived it would not power up.

A lost claim can only be processed once the carrier has made extensive searches and deems the goods as lost. This process can take up to 40 working days to be completed.

A claim for any item that is not correctly labelled, and which does not comply with our Labelling Guidelines, will be voided. Also a claim for any label which is incorrectly addressed will also be voided.

The claims process is aimed to be resolved within 28 working days of notification and all decisions are made at the sole discretion of myParcelDelivery.com and/or the relevant carrier. Please allow though up to 40 working days for a resolution.

for all claims. myParcelDelivery.com do not guarantee these timescales and are to be used as an estimate only.

myParceldelivery.com will submit the claim to the relevant courier for their determination and until a response is received from the relevant courier myParcelDelivery.com will not conclude the claim. myParcelDelivery.com will advise the conclusion received from the relevant courier to the customer.

 

The documents required to be submitted with your claim are listed below -

Loss - Collection paperwork as left by the driver at the point of collection, proof of value showing the item and the cost of that item (website screen prints, addresses, or similar item prices will not be accepted as a proof of value and if such submitted the claim will be rejected), proof of loss from the receiver and signed advising no goods received with them or any of their neighbours.

Dispute Delivery - Collection paperwork as left by the driver at the point of collection, proof of value showing the item and the cost of that item (website screen prints, addresses, or similar item prices will not be accepted as a proof of value and if such submitted the claim will be rejected), proof of loss from the receiver and signed advising no goods received with them or any of their neighbours.

Part Loss - Dispute Delivery - Collection paperwork as left by the driver at the point of collection, proof of value showing the item and the cost of that item (website screen prints, addresses, or similar item prices will not be accepted as a proof of value and if such submitted the claim will be rejected), proof of loss from the receiver and signed advising no goods received with them or any of their neighbours listing the missing contents, photos of the packaging that was used both internally and externally. 

Damage - Collection paperwork as left by the driver at the point of collection, proof of value showing the item and the cost of that item (website screen prints, addresses, or similar item prices will not be accepted as a proof of value and if such submitted the claim will be rejected), proof of loss from the receiver and signed advising no goods received with them or any of their neighbours listing the missing contents, photos of the packaging that was used both internally and externally, photos of the damage caused to the item and a repair quote from a specialist. Where the item cannot be repaired a statement to this affect should be submitted from the specialist to confirm this. Any item damage is subject to be salvaged by the company prior to conclusion of the claim regardless of the outcome.

Any documents not submitted, deemed unsatisfactory or submitted outside of the timescale will be rejected.

 myParcelDelivery.com reserve the right to reject or refuse any claim if any of the terms above have not been met.

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19.0 eBay Users

Any discount/special promotions that are offered to eBay users can be subject to change/termination at any time.
When using the eBay Shipping Tool, if you mark the item as shipped, we will mark your item as 'Sent using myParcelDelivery.com'.

20.0 Links to and from other Websites

Links to third party websites on the Site are provided solely for your convenience. If you use these links, you leave the Site. We have not reviewed all of these third party websites and do not control and are not responsible for their content or availability. We do not therefore endorse or make any representations about them, or any material found there, or any consequences of using them. If you decide to access any of the third party websites linked to the Site, you do so entirely at your own risk.

If you would like to link to the Site , you may only do so on the basis that you link to, but do not replicate, the home page of the Site, and subject to the following conditions:

• you do not remove, distort or otherwise alter the size or appearance of any logos used by us on the Site;
• you do not create a frame or any other browser or border environment around the Site;
• you do not in any way imply that we are endorsing any products or services other than our own;
• you do not misrepresent your relationship with us nor present any other false information about it;
• you do not otherwise use any trademarks owned by myParcelDelivery.com (whether these are registered or unregistered) which are displayed on the Site without our express written permission;
• you do not link from a website that is not owned by you; and
• your website does not contain content that we, in our sole discretion, consider to be distasteful, offensive or controversial, in infringement of any intellectual property rights or other rights of any other person or which doesn't otherwise comply with all applicable laws and regulations.

We expressly reserve the right to revoke this right for breach of the Conditions and to take any action that we deem appropriate.

You shall fully indemnify us for any loss or damage that we may suffer for breach of this clause. Back to table of contents

21.0 Complaints

We aim to provide outstanding customer service. If you have any complaint about the service you have received from us, please contact our Customer Service Department. Please allow 7 working days for a response to any written correspondence.

22.0 Domain Name Protection

You agree not to register any domain name that includes the word 'myParcelDelivery.com'; infers it is connected to us or in any way casts aspersions on us.

23.0 Sub-Contractors

No objection will be taken to the use by the Company at its own expense of any other carrier and in such circumstances both the Company and such other carrier shall be entitled to the protection of all the terms hereof which exclude or limit the liability of the Company. Back to table of contents

24.0 Miscellaneous Provisions

No reduction of charges will be made if the Company receives less than the number of parcels for which the Customer has contracted.

Consignments travelling more than 250 miles may be subject to delay.

25.0 Variation

No variation, extension or cancellation of the expressed terms of this Agreement (other than the Schedule) shall be binding upon the Company unless and until it is confirmed in writing under the hand of a Director of the Company and, for the avoidance of doubt, it is declared that no person other than such Director has authority to negotiate or enter into any commitment on behalf of the Company the effect of which would or might (but for this present clause) involve the Company in any legal liability whatsoever. Back to table of contents

26.0 Termination

This Agreement may be terminated by either party giving to the other one months previous notice in writing to that effect or forthwith if the other party shall commit any breach of its obligations hereunder or (being an individual) shall commit an act of bankruptcy or (being a Corporation) shall go into liquidation other than for the purposes of reconstruction or amalgamation, or shall suffer the appointment of an administrator or a receiver of any of his or its property or income or make any deed or arrangement with or composition for the benefit of any of his or its creditors.

We may also, at our sole discretion, restrict your access to the Site and/or refuse to correspond with you without prior notice where:

• there is a regulatory or statutory change limiting our ability to provide access to the Site;
• there is any event beyond our reasonable control preventing us from providing access to the Site (for example, and without limitation, technical difficulties, capacity problems and communications failures); or
• we consider that you are abusing the Site or are otherwise acting in breach of the Conditions.

27.0 Applicable Law

This agreement shall be construed in accordance with the laws of England and the Courts of England shall have exclusive jurisdiction in relation to any matters arising out of this Agreement. Back to table of contents

28.0 Severability

If any part of these terms and conditions is found to be unenforceable as a matter of law, the enforceability of any other part of these terms and conditions will not be affected.

29.0 Statutory Rights

These terms and conditions are in addition to your statutory rights as a consumer which remains unaffected. The Contracts (Rights of Third Parties) Act 1999 shall not apply to this agreement. Back to table of contents

30.0 Non-solicitation

During the term of this Agreement, you shall not solicit to employ nor employ any of our employees of whom you become aware through the performance of this Agreement. Furthermore, you shall not otherwise hinder any of our other business relationships including those with our Members.

31.0 Use of myParcelDelivery.com

You agree that you shall not acquire the word "myParcelDelivery.com" or any variant that includes the word "myParcelDelivery.com" or may be confused with it on Google Adwords or any similar internet advertising service.

32.0 Unsubscribe

myParcelDelivery.com reserves the right to contact you by e-mail with any promotional and special offers.

Should you no longer wish to receive these please email unsubscribe@myParcelDelivery.com

myParcelDelivery.com Ltd
Woodcock House,
Waters Edge Business Park,
1 Modwen Road,
Salford Quays,
M5 3EZ

Registration Number in England and Wales: 07082684
VAT Number: 982 043 813 Back to table of contents