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Help & Support

We like to keep things nice and easy so to help you can re-schedule your parcel collection and track your deliveries right here. If you need anything else, take a look at frequently asked questions for all the answers.

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Why was my Parcel not collected?

Although couriers booked through My Parcel Delivery have very high success rates (around 95%), very occasionally things can go wrong. Bad weather, accidents, road closures and heavy traffic can all affect a courier’s route and their ability to collect in the time frame you were given. If this is the case, we’re very sorry for the inconvenience caused and here to help you reschedule a collection. Contact us now.

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