Need a little Help?
Our aim is to make the entire customer experience of booking a parcel through myParcelDelivery.com as simple as possible. However, we understand that from time to time our customers require additional support and assistance.
Our Help section provides a central reference point for Customers to answer any additional support questions they may have.
FAQ's and Online Help Documents
- Most customer enquiries can be quickly and easily answered by referring to our extensive FAQ page.
- All other help documents (such as our terms and conditions, privacy policy and prohibited items list) can be found from our information page.
Delivery and Collection Updates
- Sometimes, adverse weather conditions can cause delays on collection and delivery times. Please refer to our Delivery Updates page for information before sending anything too urgent.
Claims
- In the unfortunate event that you need to make a claim, please refer to our guidelines outlined on our claims page.
Contact Us Directly
- If you can't find what you're looking for on our website, feel free to contact us directly.
In the unlikely event that your parcel is not collected on time, please refer to our Collection Help to re-book a collection on another day.
If, due to some rare circumstances out of our control, your delivery is delayed, please refer to our Delivery Help.
Bad Weather or bad traffic can affect collection and delivery times. We will endeavour to keep all of our customers up to date with possible service interruptions.
Links to useful information which may be able to help solve your enquiry, plus additional live chat facilities and contact information.
