Need a little Help?

Our aim is to make your experience of booking a parcel through as simple as possible. That said we understand that from time to time you may require additional support and assistance.

Our online Help section provides a central reference point for Customers to answer any additional support questions they may have.

FAQ's and Online Help Documents

  • Most customer enquiries can be quickly and easily answered by referring to our extensive FAQ page. 
  • All other help documents (such as our terms and conditions, privacy policy and prohibited items list) can be found from our information page.

Delivery and Collection Updates

  • None of the couriers booked through offer a guaranteed collection and delivery date. While the selected courier will do their upmost to collect and deliver your parcel within the given timeframes, the actual date can vary.
  • Sometimes, adverse weather conditions can cause delays on collection and delivery times. Please refer to our Delivery Updates page for information before sending anything too urgent.


  • In the unfortunate event that you need to make a claim, please refer to our guidelines outlined on our claims page.

Contact Us Directly


Most questions can be answered easily by our extensive FAQ's...
Collection Help
In the unlikely event that your parcel is not collected on time, please refer to our Collection Help to re-book a collection on another day.
Delivery Help
If, due to some rare circumstances out of our control, your delivery is delayed, please refer to our Delivery Help.
Delivery Updates
Bad Weather or bad traffic can affect collection and delivery times. We will endeavour to keep all of our customers up to date with possible service interruptions.
All the information you will require to process a claim can be found here.
Contact Us
Links to useful information which may be able to help solve your enquiry, plus additional live chat facilities and contact information.