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Book UPS Couriers Online

Known for their speed, reliability and professionalism, UPS provide a first class delivery service. We reserve their services especially for our Regular Sender account holders to ensure you have access to the best couriers in the market. Specialising in business place deliveries, UPS is a fantastic courier for your next day service.

UPS Comes With Some Great Benefits…

Do you need a reliable business delivery? UPS offers...

  • Specific day collections so you can choose the day and book in advance
  • Compensation cover of up to £20 is included free of charge with additional cover available up to £1000 (ensure you read the prohibited and restricted items list)
  • Timed services available for delivery pre 9am, pre 10am and pre 12 noon midweek
  • Same day collection is available for bookings made up to 5pm (depending on the collection postcode and selected service)
  • Full online tracking available from collection to delivery
  • Receive a free SMS delivery notification for added peace of mind

What you need to know…

Check the UPS service restrictions before you book your parcel delivery.

  • Maximum parcel size – maximum length of 150cm, the girth of the parcel must be below 330cm*
  • Maximum parcel weight – 30kg
  • All parcels must be boxed or a surcharge will be applied by UPS
  • UPS are able to deliver to a residential address however this will incur a £2.50+vat surcharge

Frequently Asked Questions

What are the steps for collection?
Please ensure your item is packaged correctly and ready to go, UPS will apply a surcharge if your parcel is not packaged in a box. Securely attach the delivery label to the outside of the parcel. The UPS booking cut-off time for same-day collection on all Standard deliveries is 12pm midday. For Express, Express Plus and Express Saver, the cut-off time depends on your postcode, but varies between 3pm - 5pm.

What time will the courier arrive for a collection?
We cannot specify an exact time for collection, but the UPS courier will arrive between 8am and 6.30pm. These times may be extended during peak periods.

Can I leave the item outside for the courier to pick up if I am not at home?
No, please ensure you are available for the collection to occur.

What happens if my item:

Is too large?
The maximum parcel length is 150cm and the maximum girth of the parcel is 330cm. The courier could refuse to collect any oversized parcels or they may be liable to surcharges when measured at the courier depot.
*To calculate the girth use the equation girth = (width x 2) + (height x 2)
Is too heavy?
The maximum parcel weight is 30kg. The courier could refuse to collect any overweight parcels or they may be liable to surcharges when measured at the courier depot.

Once arriving at the sorting depot all parcels are re-measured and weighed to confirm they are as originally booked. Any discrepancies could incur a surcharge so please ensure you have inputted the dimensions accurately when booking your parcel delivery.

What are prohibited and restricted items?
Prohibited items, including items such as animals, batteries, drugs and aerosols, are items you cannot send via any courier, including UPS. Restricted items, which include items such as china, glass items, and jewellery are items that you can only send on a no compensation basis. If they are lost or damaged in transit you will be unable to make a claim for compensation so be sure to check the Prohibited & Restricted items list before sending your parcel to make sure your items are safe to send. In addition to this, UPS do not allow you to send car parts.

When will my item be delivered?
We cannot specify an exact time for delivery, but generally the courier will arrive between 8am and 6.30pm. These times may be extended during peak periods.

What happens if nobody is at home when the courier arrives to deliver the item?
If no one is home when the courier attempts delivery they will leave a calling card. This will provide details of the attempt and how to obtain your parcel. If the courier leaves your parcel with a neighbour they will state this on the calling card.