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Book City Link Couriers Online

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City Link is one of the UK’s leading delivery companies; you can book their service right here and save with My Parcel Delivery. Not only can you book standard next day delivery but you can also choose their timed services for when you need your parcel there first thing. What's more, if the person you are sending to can’t be home during the week you have the choice of a Saturday delivery service too.

City Link provides a number of reliable services to choose from, including…

City Link Comes With Some Great Benefits…

Choosing the right courier for your parcel is easy! City Link offers...

  • £20 free compensation cover with additional cover available up to £1000 (please ensure you read the prohibited and restricted items list)
  • Online tracking and live updates available immediately after collection
  • No printer? No problem! Simply write the delivery name, address and MPD order number directly onto your parcel
  • Timed delivery services available for delivery pre 9am, pre 10.30am and pre 12 noon, midweek and Saturday
  • Send big parcels! City Link not only allows you to send oddly shaped items but it allows the biggest dimensions of any courier company available through My parcel Delivery
  • Save money by booking with us – it is often cheaper to book with us than to go directly to City Link
  • Make even bigger savings when you book multiple parcels for delivery to the same address

What you need to know…

Check the City Link service restrictions before you book your parcel delivery.

  • Maximum parcel length – 249cm
  • Maximum parcel weight – 30kg
  • Although in most cases, deliveries will occur without a hitch, City Link are unable to offer a guaranteed collection and delivery date however we enjoy a 95% success rate. If you do have any problems then don’t worry! Simply contact us and we will book re-book your service for the next available day.

Frequently Asked Questions

What are the steps for collection?
Please ensure your item is Packaged correctly and ready to go. We recommend that you print the label and attach to the package however if you have no printer then no problem. Simply print your name, address and MPD reference number directly onto the outside of your package in marker pen and the City Link driver will add the barcode for you.

What time will the courier arrive for a collection?
We cannot specify an exact time for collection, but the City Link courier will arrive between 8am and 6.30pm. These times may be extended during peak periods.

Can I leave the item outside for the courier to pick up if I am not at home?
You must ensure someone is at home when the courier arrives to collect your parcel.

What happens if my item:

Is too large?
The maximum parcel length permitted is 249cm. The courier could refuse to collect any oversized parcels or they may be liable to surcharges when measured at the courier depot.
Is too heavy?
The maximum parcel weight is 30kg. The courier could refuse to collect any overweight parcels or they may be liable to surcharges when measured at the courier depot.

Once arriving at the sorting depot all parcels are re-measured and weighed to confirm they are as originally booked. Any discrepancies could incur a surcharge so please ensure you have inputted the dimensions accurately when booking your parcel delivery.

What is a restricted item?
Restricted items, which include items such as china, glass items, jewellery and car parts, are items that you can only send on a no compensation basis. If they are lost or damaged in transit you will be unable to make a claim for compensation so be sure to check the Prohibited & Restricted items list before sending your parcel to make sure your items are safe to send.

When will my item be delivered?
We cannot specify an exact time for delivery, but generally the courier will arrive between 8am to 6pm. These times may be extended during peak periods.

What happens if nobody is at home when the courier arrives to deliver the item?
If no one is home when the courier attempts delivery, they will leave a calling card with details of the attempt and how to obtain your parcel. The courier may leave your parcel with a neighbour and will state this on the calling card.