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Always here for you

Once you’ve made your booking through My Parcel Delivery, we don’t consider it job done. Your booking is with us, not the courier you choose to collect and deliver your parcel. And, unlike some other comparison sites, we take that responsibility very seriously indeed.

So, if you need to contact us about any aspect of your order get in touch and we’ll sort things out as quickly and simply as possible.

Your booking is with us, not the courier and we take that that responsibility very seriously indeed. So, if you need to contact us about any aspect of your order get in touch and we’ll sort things out as quickly and simply as possible.

Parcelboy
  • Friendly customer service team
  • Helpful and knowledgeable
  • Business hours: Monday to Friday 9am – 5pm
  • Always happy to help
  • Chat is now available 8am – 10pm Monday to Friday and 8am – 8pm at weekends & Bank Holidays

Most frequently asked questions

To make it nice and simple we've listed the most frequently asked questions to help you find your answer. It's an ideal starting point so take a quick look below.

If you have a question that isn't listed above, just check out the rest of our FAQs.

If you have a quick question, just check out our FAQs to get a speedy answer.

Check FAQs

Get in touch

Live chat

Chat to us live now, it's the fastest way to get in touch. We're online Mon - Fri (8am – 10pm), Weekends & Bank Holidays (8am - 8pm). Simply click the green button in the bottom right of your screen.

Send a message

If you can't stay online for your answer, simply send us a message. We'll do our best to reply to all messages within 4 business hours.

Click here

or email cs@myparceldelivery.com

Phone us

We're on the phone 9am - 5pm, Monday to Friday.

03300 555 690

Where to find us

Address

My Parcel Delivery,
Merchant Exchange,
Whitworth Street West,
Manchester,
M1 5WG

Company Information

Company Number: 07082684,
Registered in England and Wales

VAT Number: 186 0095 02