Over the past few months, there have been a few customers asking
us about compensation / transit cover - what exactly it covers, the
cost, what the benefits are - those kinds of thing. So, we thought
it pertinent to make a little compensation cover guide here to tell
you all about it.
What exactly is Compensation Cover?
Compensation (or transit) cover, is just like any kind of cover
(travel, mobile phone) that protects the value of the contents in
your parcel. In the unlikely event that your goods are damaged
during transit, adding compensation cover to your order means that
you'll receive a payment of the amount you covered up to (subject
to our terms and conditions).
For most of our services (City Link, TNT, Hermes and Collect+),
we provide you with free standard compensation cover with every
order, covering between £20 and £50 worth of goods depending on the
service you book. For any additional cover, you must add it on to
the order yourself - see below for
details on how to do this.
What Are the Benefits of Compensation Cover?
There are many benefits to covering your items, including…
- Peace of mind when sending valuable goods
- Pay very little to cover expensive items
- Takes no time at all to add cover to your delivery
How do I Add Compensation Cover to my
It's extremely easy to add cover to your order; just follow the
steps below when booking:
1. Choose your service as normal by clicking
the 'book now' button.
2. We will ask you to tell us the contents and
value of your contents on the next page. Fill in these fields and
we will automatically calculate the price to fully cover your
delivery. Any free inclusive cover will also be
Please be aware that any items delivered that are on our
and Prohibited items list will be NOT be eligible for
compensation cover, and you will not be able to claim on such
3. Make sure you keep the 'Full Cover' option
checked to add the cover to your order. We will update the order
and display the final price on the right hand side of the
4. Click 'Proceed to Review & Pay' to
complete your order.
It's that simple! But, as always, please don't hesitate to contact us if you
need any additional help at all.