Track Your Parcel

CollectPlus Launches TV Ad to Raise Awareness Of Drop-off Parcel Services

When people have a parcel to send, their thoughts usually turn to the Post Office. Either they think couriers are expensive, they believe they have to wait in at home for the collection – or they’ve simply never considered a different way of doing it.


Now CollectPlus have launched their first ever television ad to let people know there are alternatives that are both cheaper and easier. The CollectPlus service allows people to drop-off their parcel at a time convenient to them, usually at a local shop or petrol station, and it’s then delivered in the usual way. Watch the TV ad here.


Here at My Parcel Delivery, we’ve been working with CollectPlus for the past few years to help people access this service, along with many other great courier options, to always provide them with the best choice and value.  To try the CollectPlus service for yourself or to find your nearest drop-off point, visit /hub/courier-companies/collect-plus/

Posted at 14:25

International parcel sending cheaper and easier than ever thanks to parcel Drop Off

Sending lightweight parcels to Europe is cheaper and easier than ever before thanks to falling courier charges and the convenience of parcel “drop off” services.

Parcel delivery comparison website, My Parcel Delivery, is now able to offer parcel delivery services to Germany, Belgium and Ireland from £9.99, £11.69 and £12.50* respectively – and each with a tracking and guaranteed delivery signature service included.

The Drop Off service involves the sender dropping off the parcel at a local, designated drop-off point at their leisure. The parcel is then collected by courier company, Hermes, taken to My Parcel Delivery’s sorting centre and then forwarded by courier, DPD, to its European destination. This avoids the need to stay in all day waiting for the courier to collect your parcel. Nearest parcel drop-off points can be found via this page.

My Parcel Delivery managing director, David Grimes, said: “We pioneered the international drop-off concept in 2013 and are now seeing an increase of about 65% in demand for this very affordable and convenient service which means people can plan their day without needing to wait in for a courier to collect their parcel.

“The latest delivery services now put Europe truly on the doorstep for both individuals and businesses needing to dispatch small parcels at a reasonable price along with the ability to track their journey and be sure of safe arrival.”

Full information about the European light parcel service is available at:

Posted at 11:50

Small businesses could incur 50% unnecessary parcel delivery spend after Royal Mail price hike

Added costs with privatised Royal Mail means UK small businesses need to seek parcel delivery alternatives

Small businesses dependent on parcel delivery to UK customers could be spending on average *50% more than necessary on delivery charges in the wake of Royal Mail’s price increases taking effect today (31 March 2014). In addition, businesses sending parcels overseas via the recently privatised post and parcel company will be paying on average 40% more than necessary.

Based on the annual, average number and weight of “next-day” parcels delivered for business customers by parcel comparison site, My Parcel Delivery (19 parcels at 9kg each), the equivalent annual cost for businesses using Royal Mail will be £397.10 from today. But, rival services available to small businesses could achieve like-for-like savings of at least £190**.

David Grimes, managing director at My Parcel Delivery, says: “Royal Mail’s monopoly on UK parcel delivery and its ability now to raise prices is good for investors but not so good for the country’s small businesses trying to manage overheads as they recover from the recession.”

“Based on the UK and international parcel delivery services and prices we know are available to small businesses, there are savings of at least 36% and as much as 69% to be made sending parcels in the UK and abroad.

“Companies like ours can provide these prices because we aggregate volume across our whole customer base, channel it through a single account with the couriers and gain large discounts that we then pass back to our customers who benefit from lower prices and, indeed, heightened customer service.

“And I speak from experience – as a former SME owner who stood in Post Office queues waiting to send products to customers – when I say that small businesses can avoid wasting valuable business time by using courier companies that collect from their premises and still cost less than Royal Mail.”

“But while businesses can definitely save money on Royal Mail’s prices, it’s not just about getting the cheapest price in parcel delivery. Customer service is more important than ever, which includes being able to track the progress of your parcel and ensure its security by obtaining a signature at its destination.”

Example comparative parcel delivery prices from today (31 March 2014) include:




New Royal Mail Price

My Parcel Delivery best price

% saving

Next day delivery with signature






2-3 day delivery with signature






Next day delivery with signature






International with tracking and signature

New Zealand


















Calculations and sources:

*Based on the average saving offered by My Parcel Delivery versus Royal Mail across two different services and three weight categories of parcel delivery in the UK from 31 March 2014.

** Based on new Royal Mail price to send each 9kg parcel on a next day service = £20.90; comparative My Parcel Delivery price = £10.79.

***Based on sending 20 x 9kg “next day” parcels per working day from 31 March 2014 until the end of the 2014-15 financial year (5,120 parcels over 256 days) at £20.90 via Royal Mail (total cost £107,008) and £10.79 via My Parcel Delivery (total cost £55,245).



Posted by Susie at 11:11

How queuing up for Royal Mail services made me launch a company

David Grimes – managing director, My Parcel Delivery

The latest Royal Mail price rise today – 31 March 2014 – reminds me exactly why I launched a company to provide small business and consumers with access to cheaper parcel delivery and a better service.

Back when I was running my first business after university – a promotional merchandise venture – it was totally reliant on sending parcels to customers. As I discovered, that was easier said than done.

As a small, start-up operation we didn’t have the necessary volume of parcels to get an account with a courier company. This meant daily trips to the Post Office to send our parcels via Royal Mail. Anyone using the Post Office will probably relate to its many frustrations: either a long commute to the Post Office if you’re in a rural area or finding a place to park nearby if you’re in a town or city centre. And then, there’s the queuing – seemingly endless queuing.

I’ve got nothing against the many other poor souls queuing in the Post Office for their pension, driving licences and countless other transactions. But, for a business, time spent queuing is money down the drain. And that could mean up to an hour away from the business every day, just to send a parcel.

The national strike action of late 2009 was the final nail in the coffin for my dealings with Royal Mail. We couldn’t send anything to anybody, which crippled the business. But, it was also the genesis of the idea for an online company that would allow individual, small businesses unable to get a courier company account to get access through the joint buying power of many businesses needing parcel collection and delivery. And so, My Parcel Delivery was born the following year.

Now, not only can consumers and businesses access the services of the best courier companies at very affordable prices, they can enjoy the best parcel tracking and guaranteed delivery services available, which makes the whole parcel sending process far less stressful. Oh and, by the way, there’s no queuing involved – I wouldn’t have it any other way!

With the latest increase in prices as of today, this will have a significant effect on any businesses using Royal Mail services. And for those companies sending multiple parcels on a daily basis, the extra costs could be considerable. On average, businesses using Royal Mail will be paying 50% more on parcel delivery charges than they need to; at worst, they will be paying almost 70% more than necessary.

But with Royal Mail being such a dominant player in the market, it’s not unusual for businesses to believe it’s the only option. The good news is this: there are viable alternatives to Royal Mail that are both cheaper and better in terms of the services available; My Parcel Delivery is proud to be one of those alternatives.


Posted by David Grimes at 09:59

Can I send live bees...and other questions customers ask

How to avoid problems with parcel delivery – what customers want to know

Like parcels, problems with delivery come in different shapes and sizes; at My Parcel Delivery, we know a lot about this, as customers ask a wide variety of questions every day about how to handle a delivery issue.

Some of these questions come up time and again and it’s worth giving you a quick guide to your options for the most common parcel delivery problems.

We also get asked some – let’s say – more bizarre questions about parcel delivery. But more of that later – for now, what are the answers to the most common delivery questions?

1.       “When is my parcel going to be collected?”

A regular customer question is about what time a courier company will arrive to collect a parcel.

Most of the time, it’s difficult for courier companies to give a definite time in the day, which we realise can be a problem for parcel senders. Unfortunately, the current capability of courier planning and IT systems doesn’t allow them to provide an exact time.

If you simply can’t wait in for a courier to come to your address, you can go to them at your convenience! Drop-off services – which mean you can book your delivery and then take your parcel to a choice of dedicated drop-off locations – are available through My Parcel Delivery using companies such as CollectPlus and Hermes Parcel Shop.

2.       “When is my parcel going to be delivered?”

Of course, customers want to know when during the day a parcel is going to arrive so they can plan the rest of their day and be sure they won’t miss the delivery van.

Courier company, DPD, offers a window in the day – for UK deliveries only – when you can expect the parcel to arrive. Also, City Link has just started to roll out a two-hour delivery window for customers, making it more convenient for customers waiting in for a package.

But – at the time of booking – if you can’t guarantee to be in one place to wait for a delivery then there are other options: if you can’t be at home, you can arrange to have the parcel delivered to a neighbour who you know will be at home. Or, you can have the courier take it to your workplace if you’re confident there’s always somebody there to receive it if you’re not. With courier company Hermes, there is a “leave safe” service where the courier will leave the parcel in a safe location at your property.

To put your mind at rest, nearly all of the services involve the courier driver getting a signature of delivery at the chosen delivery address. With Hermes, it costs an extra 75 pence for a signature, but it’s worth the modest investment in peace of mind for your parcel.

3.       “What happens if I’m not going to be at home for delivery?”

If you arranged a delivery for a particular day but your plans have changed and you can’t be at the delivery address it’s really not a problem.

You can change the parcel’s delivery date, even when it is already in transit with the courier. Even better, if you book through My Parcel Delivery we can do the re-arranging for you either via a telephone call or live internet chat. This doesn’t cost you any extra, as long as the delivery address doesn’t change.

If you simply forget that you’re expecting a parcel and don’t rearrange delivery, a courier such as City Link will try to deliver twice on consecutive days before the parcel is returned to the courier depot and then back to My Parcel Delivery’s sorting centre several days later if booked through us.

From there, you can either rebook your delivery (which does incur an additional cost) or you can collect it from the City Link depot. It’s always easier if you book through My Parcel Delivery, as we’ll let the courier know you’ll be picking up the parcel in person.

4.       “My parcel hasn’t been collected – what happens now?”

Why do parcels fail to be collected by a courier company?

It might sound obvious, but at a home address it’s mostly because the parcel sender isn’t there for the parcel to be collected. At a business address, it’s possible that the sender hasn’t told the person on reception that a parcel is being collected and when the courier arrives the receptionist thinks there’s nothing for them to pick up! At both locations, a courier can refuse to take something that hasn’t been packaged properly or is a prohibited item. My Parcel Delivery has a useful list of items that are either prohibited or restricted in terms of delivery services and it’s worth checking before you book a delivery.

Everything being sent by courier needs to be packaged and we have a list of helpful packaging tips. But businesses should ensure they don’t tape several packages together – these can come apart during transit and risk being lost. Make sure you check and double check the delivery address you put on the package and make sure the reception or security desk at your office or business knows to expect a courier and where the parcel is located. If the courier arrives to find nothing to collect, the sender will have to re-book the service for another day, which will tend to be charged a second time.

 5.       “Why wasn’t my parcel delivered?”

If a parcel doesn’t arrive at an address, it’s usually because the address on the parcel is wrong or because there’s nobody there to accept the delivery.

It’s not uncommon for parcel senders to either mis-type the house number or put in a wrong post code for the delivery.

In this case, the parcel gets sent back to the delivery depot. If you booked through My Parcel Delivery, our tracking service will inform you where the parcel is. However, it is possible for some couriers to leave your parcel if they believe it’s safe and secure to do so. Hermes is one company that will do this.

To prevent a failed delivery, you have to either:

  1. Make sure you’re at home!
  2. Select a courier service that gives you a delivery window
  3. c.       Stipulate an alternative address where someone can sign for your parcel. Delivering to a neighbour doesn’t cost any extra, but re-directing a parcel to a completely different location, such as your workplace, will.

6.       “Can I send…?” – The top 5 weird and wonderful delivery questions

Among the strangest requests My Parcel Delivery has received, people have asked whether they could send:

  1. Human remains
  2. Live fish
  3. A bee hive and live bees
  4. Raw meat
  5. Frozen/refrigerated food

Clearly, the answer to all of these is NO! Once again, check our prohibited and restricted list of items just to make sure – you wouldn’t want to try sending live bees and end up getting “stung” on price!

Posted by Susie at 16:34