Track Your Parcel

Why it’s all about the customer service

It’s that time again – time for another guest blog by our MD David Grimes for start-ups Smarta.com. This time it’s focused all around customer service and the vital role it plays in business.

 

David says “Our belief in offering excellent customer service is ingrained within the business so deeply that it forms part of our business values, branding and, essentially, part of who we are. We worked really hard to achieve our 9.1 rating on Trustpilot and proudly shout about this on our website.”

 

This second blog post, entitled ‘Why it’s all about the customer service’ is published here. We will share all the blogs with you right here on our blog so, if you find it useful (as we're sure you will!), be sure to check back again soon.

Posted by Siobhan at 12:44

Record growth for My Parcel Delivery

 This past year has been a fantastic period of growth for us all here at My Parcel Delivery. Not only do we help you send more parcels than ever before, but the team here has grown enormously too.

 

So now, after 3 office moves, 4 Christmas parties, countless meetings and even more office laughs, we are an award winning website that offers more to our customers than just a cheaper option.

 

To celebrate our success and share our story, our managing director David Grimes spoke to Sophia Taha at Bdaily.com about the continuing growth of My Parcel Delivery. You can find out the key facts that Sophia heard right here.

 

Posted by Rhea at 10:24

Entrepreneur DNA – What is the secret ingredient?

Fresh from his win at the Made in Manchester Awards for Entrepreneur of the year, our MD David Grimes attended the latest Insider business breakfast last Friday.

 

The business breakfasts (aside from being a very early start!) are there to help people in the business community share knowledge and this edition was focused on the very thing that David had just won an award for – being an Entrepreneur.

 

David, joined by 8 other successful entrepreneurs, spoke to almost 90 other business men and women, trying to answer the question 'Entrepreneur DNA – What is the secret ingredient?'

 

You can take a look at what David and the rest of the panel had to offer in advice right here.

Posted by Siobhan at 10:06

Five Top Tips for Ecommerce Business

Well-known website for start-ups Smarta.com asked our MD David Grimes for a monthly guest blog post to help new companies by drawing on his own eccommerce experience. 


Over the coming months, David's blog will look at all aspects of entrepreneurship and launching a start-up.


His first post, entitled Five top tips for ecommerce businesses is published here. We will share all the blogs with you right here on our blog so, if you find it useful (as we're sure you will!), be sure to check back again soon.

Posted by Siobhan at 15:33

The City Link effect

Since City Link went into Administration over Christmas this year, speculation has been been rife about why it happened and how we can help make sure that it doesn't happen to others in the industry. I've been contacted many times for my views which I wanted to share with you.


Fourth Source

Here I talk about why ecommerce businesses should choose their parcel delivery partners carefully after City Link’s collapse, to ensure a reliable and long-lasting business relationship. 

eDelivery.net

New industry website Edelivery.net asked for my opinion on the City Link collapse too. I cautioned against parcel courier services getting locked into a price-drive race to the bottom.

The Sunday Post

I also featured in The Sunday Post (both in the paper itself and online) as an industry expert and talked about how consumer expectations around home delivery have increased in recent years. 


There is plenty to say about what happened with City Link - and it's great to share it with my customers. I'll be sure to keep you in the loop going forward too!

Posted by David Grimes at 16:19

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