At myParcelDelivery.com we strive to provide the best service to our customers (as do the couriers we use). However, in the unfortunate event of something going wrong and a claim for a damaged or a lost parcel needs to be submitted, we would like to make this process as quick, easy and painless as possible for our customers. We have made some handy hints and tips to help you in making a claim…
Before you submit your claim there are a few things you will need to check. These are –
- Check your item is covered under our compensation scheme. You can do this by visiting this page. If your item is listed then unfortunately we will not be able to accept a claim.
- Check that the timescale for submitting your claims has not been exceeded. The timescale to submit a claim for damage is 4 working days from delivery and the timescale for a lost parcel is 21 days from collection. If the deadline for a claim has passed then unfortunately no claim will be accepted.
- Check that you have all the documents necessary for you claim to be submitted.
- The documents needed are for any type of claim are:
- The collection manifest
- A suitable proof of value
- Additional documents are then needed depending on what type of claim you are making:
- For a damage claim you will need:
- Proof of repair
- Photos of the damage
- Photos of the internal and external packaging that was used
- You will also need to ensure the item is available for collection should it need to be investigated.
- For a claim for loss you will need:
- A proof of loss. This can be a letter or e-mail from the intended receiver to advise they have not received the item.
If any documents are missing or not submitted within the deadlines the claim will not be accepted.
Once you have checked the above you will need to complete our claim form and then submit this to us. The claim form can be found by visiting this page.
You can then e-mail this (or send it via post) to us and we will proceed with the claim for you. We do aim to have all claims completed within 4 weeks from receiving the claim and we will keep you updated on the progress of your claim.
Please note that we can only process a claim up to the amount of compensation cover purchased on your order. If no additional cover was purchased then the item will only be covered for the standard amount.